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Telecommunications Technician

Full-time Employee

New York

Albany, Troy


As soon as possible


$22.00 - $24.00 per hour; Benefits: 401(k), 401(k) matching, Dental insurance, Flexible spending account, Health insurance, Health savings account, Paid time off, Retirement plan, Vision insurance

Job Description

The Technician will be directly responsible for providing preventive maintenance and ongoing repairs to Correctional Facility Telephones, Call processing systems, computer workstations and various types of interactive Kiosks and personal computing Tablets. The Technician’s responsibilities include, but are not limited to, the following:

· Installation and repair of telephones

· Install, move, remove and maintain customer premise wiring/cable

· Facility station wiring and system hardware maintenance

· Call processing network maintenance and repair (Routers & Switches)

· Quality control and preventive maintenance procedures

· Kiosk installation, maintenance and repair

· Cash collections on Lobby Kiosk

· Able to respond to a system emergency 24/7

· Enroll inmates in voice recognition access

Technical Functions:

· Must be able to use telephone or electrical test instruments to determine inside wire or fiber defects

· Identify and terminate cable color codes

· Possess, utilize and transport telephony tools and equipment to corrections facilities

· Basic computer skills for setup/troubleshooting

· Must have a High School diploma

· 3 or more years’ experience in networking, telephony and Wi-Fi network systems

· Must have valid driver license with acceptable driving record

· Must have a vehicle in good running condition

· Must provide proof of minimum required levels of auto insurance coverage

· Must pass and maintain security background checks

· Able to work in a high security prison environment with interaction with inmates

· Must have good communications skills; able to work independently at multiple sites

· Able to interact with Corrections Officials, Wardens and other Managers

· Signature of strict non-disclosure and confidentially agreement(s)

· Other qualifications as necessary


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About Us

G5 Tek Solutions is a woman owned business established by Terri Whitfield in 2008 to provide the Optimum field service solutions for public access and correction communication programs. Terri has over 20 years of experience with Advanced Telecommunications, Phillips and Brooks/Gladwin and Value Added Communications.

With her familiarity of the product and service aspects of this industry, she recognized a need for more comprehensive and cost effective field service solutions. Strong client relationships have also helped her to define many opportunities in the areas of customer support, field service and cost savings. She has put together a wonderful team to accomplish the goals of our clients. G5 provides administrative and technical support for Delaware Department of Corrections, South Carolina Department of Corrections, Illinois Department of Corrections, and Oklahoma Department of Corrections as well as several large county facilities across the United States.

Our Mission is to provide value-added services to our customers by creating a successful partnership with them throughout the bidding, site administration, installation and maintenance cycles.

Our Pledge is to earn customer trust through exceptional performance and exceeding expectations leading to lasting relationships with our customers.

Our Goal is to help your company win business and save money by creating innovative, flexible and lower-cost solutions utilizing our experienced technicians, site administrators and industry partners.

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