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Looking for experienced install and repair manager

Independent Contractor


New Hampshire

Conway

New York

Rochester, Binghamton, Syracuse

Starts

May 15th

Pay

Call for details

Job Description

Job Description

What will you be doing?

This position will represent UCG within an assigned geographic area to promote a positive image and provide leadership to a workforce of either field, central office or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Duties include building ownership and accountability with a positive and friendly approach to meeting service activation and repair commitment dates with an extreme focus on customer service. This position also plays a key support role with sales, marketing and other organizations in evaluating and supporting new business opportunities.

Job Duties:

Customer Ownership:

Instill a sense of pride and ownership in the company and the individual’s work

Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.

Hold employees and other departments accountable to meet customer needs.

Operations Proficiency:

Has a solid understanding of the business.

Hold team accountable to achieving results through modeling behavior, coaching and performance management.

Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers

Employee Relations:

Provide feedback and direction to technicians to ensure employee development, engagement and business knowledge

Ensure a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner

Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.

Qualifications*: *

Two to four years of prior supervisory experience (preferred)

Advanced knowledge of installation, repair, central office and outside plant functions

Basic knowledge of FTTH and data networking

DSL installation and repair experience.

Basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices

Ability to perform complex hardware/software research and provide first level technical support

Must possess a valid state driver’s license

Must have high school diploma or equivalent

Successful completion/certification in related technical fields or vendor equipment desired

BA/BS in Telecommunications, Operations Management or Business Administration preferred

Must be available 24/7 to support off-shift technicians and emergency situations as needed

Must be able to work in inclement weather

Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines

Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution

Basic knowledge of engineering, plant service center and outside plant functions.

Must possess basic PC skills: Excel, Word, Power Point and Outlook

Must demonstrate good oral and written communication skills

Must take pride and ownership in work and exhibit a willingness to learn

Job Type: Full-time

Contact


Richelle
503-208-6989

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