Looking for experienced install and repair manager
Independent Contractor
New Hampshire
Conway
New York
Rochester, Binghamton, Syracuse
Starts
May 15th
Pay
Call for details
Job Description
Job Description
What will you be doing?
This position will represent UCG within an assigned geographic area to promote a positive image and provide leadership to a workforce of either field, central office or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Duties include building ownership and accountability with a positive and friendly approach to meeting service activation and repair commitment dates with an extreme focus on customer service. This position also plays a key support role with sales, marketing and other organizations in evaluating and supporting new business opportunities.
Job Duties:
Customer Ownership:
Instill a sense of pride and ownership in the company and the individual’s work
Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Hold employees and other departments accountable to meet customer needs.
Operations Proficiency:
Has a solid understanding of the business.
Hold team accountable to achieving results through modeling behavior, coaching and performance management.
Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers
Employee Relations:
Provide feedback and direction to technicians to ensure employee development, engagement and business knowledge
Ensure a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Qualifications*: *
Two to four years of prior supervisory experience (preferred)
Advanced knowledge of installation, repair, central office and outside plant functions
Basic knowledge of FTTH and data networking
DSL installation and repair experience.
Basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Ability to perform complex hardware/software research and provide first level technical support
Must possess a valid state driver’s license
Must have high school diploma or equivalent
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
Must be available 24/7 to support off-shift technicians and emergency situations as needed
Must be able to work in inclement weather
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook
Must demonstrate good oral and written communication skills
Must take pride and ownership in work and exhibit a willingness to learn
Job Type: Full-time
What will you be doing?
This position will represent UCG within an assigned geographic area to promote a positive image and provide leadership to a workforce of either field, central office or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Duties include building ownership and accountability with a positive and friendly approach to meeting service activation and repair commitment dates with an extreme focus on customer service. This position also plays a key support role with sales, marketing and other organizations in evaluating and supporting new business opportunities.
Job Duties:
Customer Ownership:
Instill a sense of pride and ownership in the company and the individual’s work
Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Hold employees and other departments accountable to meet customer needs.
Operations Proficiency:
Has a solid understanding of the business.
Hold team accountable to achieving results through modeling behavior, coaching and performance management.
Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers
Employee Relations:
Provide feedback and direction to technicians to ensure employee development, engagement and business knowledge
Ensure a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Qualifications*: *
Two to four years of prior supervisory experience (preferred)
Advanced knowledge of installation, repair, central office and outside plant functions
Basic knowledge of FTTH and data networking
DSL installation and repair experience.
Basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Ability to perform complex hardware/software research and provide first level technical support
Must possess a valid state driver’s license
Must have high school diploma or equivalent
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
Must be available 24/7 to support off-shift technicians and emergency situations as needed
Must be able to work in inclement weather
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook
Must demonstrate good oral and written communication skills
Must take pride and ownership in work and exhibit a willingness to learn
Job Type: Full-time
Contact
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job listing #95425 •
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