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Ting - Fiber Deployment Technician

Full-time Employee


Culver City

Job Description

Are you ready to be part of an energetic and growing team with the expansion of “Crazy Fast Fiber Internet” service in multiple markets across the U.S.?

This position is responsible to be a part of a fiber installation and service team. This position reports to the Fiber Installation Manager.

About the opportunity: 

This position is responsible for performing daily scheduled installations and service calls to deliver our services to residential and commercial customers. This process includes installing and splicing fiber, activating services, educating customers, and troubleshooting when necessary.

What you'll be doing:

Always considering Safety First when working and driving
Interfacing with customers on a daily basis
Driving company vehicle
Assessing different installation scenarios, and effectively determining required time, approach and equipment
Installing cable required to connect customers to fiber-optic Internet service
Splicing fiber optic on-premises
Completing fiber optic installation for residential customers
Working indoors and outdoors during the installation process
Working with hand tools and test sets to complete the installation process
Working from ladders
Liaising with OSP Technicians for any fiber restoration efforts
Ensuring all required materials for installation and maintenance are properly checked out from Inventory
Participating in local marketing events as needed
Conducting site surveys as required
Attending meetings as required
Participating in on-call rotation
All other duties assigned by the manager

What you'll bring:

Telecom or data wiring experience preferred, we will provide on the job training. No fiber optic experience is necessary
Strong communication skills: the ability to effectively communicate in real-time with multiple team members and business partners is required
Ability to identify and remedy service affecting problems
Ability to work outdoors, and comfort working with hand tools, ladders, and test equipment
Data cabling experience preferred


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About Us

Tucows (NASDAQ:TCX, TSX:TC) is on a mission to make the Internet better. As a company, we embrace a people-first philosophy that is rooted in respect, trust, and understanding to encourage freedom, inspire innovation, and promote inclusivity; creating an environment for everyone to thrive!

Ting Internet, a Tucows company, is revolutionizing Internet access in the United States. We have already launched Gigabit speed service in Maryland, Virginia, North Carolina, Colorado, Idaho and California, laying the groundwork for rapid scale. We are investing millions in building and operating Fiber networks, partnering with progressive towns across the US to change what people expect from their Internet service provider.

Tucows is a 25-year old success story that has evolved from a start-up domain service provider to becoming the second-largest domain wholesaler in the world while expanding our business with Ting Internet and developing our Mobile Service Enablement (MSE) platform. Our growth has been incredible, smart and measured. Our success has been built on a solid technical and financial foundation. We have doubled our workforce in the last 4 years and continue in rapid expansion mode, providing services to millions of customers around the world.

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