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Regional Operations Manager

Full-time Employee


Shelby County




Depends on experience.


Leadership role managing day-to-day operations in ISP/communications industry; P&L responsibility; Project management experience; Certifications related to ISP network management are preferred.

Other Requirements

Recruit, train and supervise staff; Promote a culture that encourages top performance and high morale; Actively pursue strategic and operational objectives; Manage timely data collection to update operations metrics to achieve productivity targets, reduce inefficiencies, eliminate errors, and deliver excellent customer service; Collaborate with cross-functional support teams in improving the proprietary tools and systems; Conduct budget reviews and report cost plans to COO; Oversee inventory.

Job Description

Reporting to the COO, the Regional Operations Manager (ROM) oversees two market areas of fixed wireless and FTTH ISP networks, the and offices in Simpsonville and Harrodsburg, Kentucky. The ROM recruits, trains, and manages several work crews in each market area and collaborates with other department leaders to provide customer support and network monitoring within Kentucky. The successful candidate will have relevant leadership experience in the ISP or communications industry, and he or she will have had field experience as well. After a period of training with / shadowing of current ROM, the candidate will take full responsibility of the Kentucky operations.


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