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Supervisor, Technical Operations - Contractors

Full-time Employee


Georgia

Albany, GA

Starts

Immediate

Pay

Salaried position - $45k - $63k

Qualifications

• 5+ years’ experience as a Chief Technician with familiarity with all CATV technical jobs. • Requires demonstrated aptitude with mechanical and electrical disciplines. • Valid drivers’ license required; satisfactory driving record without major violations. • Must possess good written and oral communication skills. • Computer networking course work preferred.

Other Requirements

• High School Diploma or GED required.

Job Description

GENERAL RESPONSIBILITIES:
To provide technical leadership and supervision to authorized field contractor companies to ensure high quality customer service and workmanship to residential customers.

SPECIFIC RESPONSIBILITIES:
• Coordinates communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
• Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
• Resolves technical problems with customers and contractor technicians through effective verbal and written communication. Ensures complete resolution of customer complaints, including follow-up calls.
• Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies.
• Coordinates with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting.
• Work with management to ensure proper levels of contractors to meet quota demands.
• Responsible for supervision of Mediacom QA policy of installation vendor jobs.
Oversees contractor badging process, and conducts installation vendor compliance inspections.
• Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends.
• Must be able to travel as needed.
• Perform other duties as assigned.

Contact


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About Us

Mediacom serves over 1,500 communities throughout the country. While most of our coverage is in America's smaller cities and towns, we believe our customers deserve the same level of digital services that people receive in major metropolitan areas. We have invested millions of dollars to build a nationwide fiber optic infrastructure to deliver a wide array of advanced products and services including digital cable TV, high-speed internet and phone service.

We are dedicated to keeping jobs in the communities we serve. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

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