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Field Engineer-TFS

Full-time Employee




Job Description

Duties and Responsibilities:
• Implement and manage a team of technically sound, customer-minded, and quality focused Technical Field Service (TFS) technicians and subcontractors tasked with delivery of best-in-the-world services to CCI customers.
• Assign daily work load to in-house technical staffing and subcontract labor to enable Technical Field Service (TFS) to fulfill contract obligations with customers.
• Approve weekly project documentation; this includes subcontractor production reporting, in-house employee production reporting, technical documentation and other necessary documentation.
• Meet with customers at local level to discuss any project related issues.
• Take reasonable action to carry out the responsibilities of this position that are consistent with established company values, policies and sound judgment.
• Identify, assess, and mitigate all business, technical, and process risks related to delivery of Technical Field Services (TFS) for assigned project.
• Ensure the proper development and training of new employees to assigned project.
• Perform other duties and special projects as assigned by the Director of Field Services and TFS Consulting Services Engineer.

Skills and Knowledge:
• Proven history of success in for Technical Field Services (TFS) based projects.
• Demonstrates leadership skills to positively influence others, mentor and collaborate with teammates, communicate on the level of others, listen and understand people in circumstances common in the work place.
• The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.
• Sweep/Certification and or full understanding of Viavi/JDSU gear in regards to sweep; includes head end and meter set up.
• DOCSIS testing.
• Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP.
• Strong understanding of OSP (outside plant) and proficient in troubleshooting.
• Test result evaluation and reporting.

Time Requirement:
Normal business hours, Monday thru Friday, 8:00 a.m. to 5:00 p.m. with flexibility to work outside of those hours as needed. Approximately 50%-75% travel required.


Alexis Vicenzi

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About Us

Why CCI?

CCI Systems, Inc. is an Employee Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun!

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