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Telecommunications Field Manager

Full-time Employee


Missouri

Columbia

Starts

ASAP

Pay

Call for more information

Job Description

Wise Connect, Inc. is seeking a Telecommunications Field Manager in Columbia, MO

In the manager role, you'll act in a fast-paced management role. This means you will interact directly with technical field employees who install, troubleshoot, repair, and maintain telecommunications equipment. You'll serve as a coach and monitor the daily activities of your team to ensure they have the knowledge, tools and resources needed to be successful in providing the best service possible.

If you're interested in field manager jobs, know that you'll also talk with customers to make sure their needs are being met. Your responsibilities might include overseeing productivity, cost containment, time reporting, safety compliance, and facilitating employee evaluations. Teams typically include between 15-20 technicians.

RESPONSIBILITIES AND DUTIES:
• Monitor and manage technician productivity
• Coordinate and arrange for appropriate staffing
• Prepare reports on service calls and customer satisfaction
• Monitor technical quality
• Help improve deficiencies and build on the strengths of individual performers
• Receive and resolve complex or sensitive customer complaints and appeals
• Ensure that team receives the appropriate training required to be successful in their roles
• Ensure all employees have the proper tools, identification, uniforms, communications equipment
• Verify that work areas are safe
• Work closely with recruiting in finding qualified candidates
• Build strong relationships with the client
• Grow the market

REQUIREMENTS:
• Candidate needs to have a High School Diploma (or equivalent)
• Associates or bachelors in telecom or other technical focused field along with supervisory experience
• 3-5 years in the telecom field

Must be available to work flexible hours. Weekend work may be required Must pass background check and drug test

WE OFFER 401K, MEDICAL, DENTAL, AND VISION BENEFITS

Contact

Please contact Dawn Horton at 702-850-2352

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