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Technical Operations Manager

Full-time Employee


Illinois

Chicago

Michigan

Detroit

Starts

Upon completion of background check and drug test

Pay

Discussed upon inquiry

Qualifications

Minimum 5 years of residential cable or related telecom industry experience. Basic courtesy and a pleasure demeanor. Ability to communicate effectively with all levels of US Cable Communications personnel. Maintain confidentiality in regard to the company, employee, and customer situations.

Job Description

US Cable Communications is seeking a Technical Operations Manager to ensure the customer expectations, technical quality standards, and company safety policy requirements are met for all of US Cable’s servicing areas.
This position will also be responsible for training, developing and evaluating the assigned technicians to maximize the customer experience and operational productivity. A 60-70% portion of the time may be spent working in the field with the technicians in a hands-on teaching approach.

Job Responsibilities:
Manage daily activity of Service Install and Trouble Call technicians.
Ensure responsiveness and first time resolution to installation and trouble call work orders.
Ensure compliance with company quality and safety standards.
Perform practical evaluations to verify technical competencies.
Ensure staff has and maintains necessary tools and equipment.
Manage inventory and submit requisitions to ensure adequate supply of materials and equipment.
Report to the Director of Operations as necessary.
Maintain a professional attitude and appearance at all times.
Perform other related duties and tasks as assigned or as become evident.

Required Skills/Experience:
High school diploma or its equivalent.
Valid state driver's license, with an excellent driving record.
Ability to pass a full background check and drug test
Minimum of 5 years of residential cable television or related telecom industry experience.
Prior management or supervisory experience is preferred.
Basic courtesy and a pleasant demeanor.
Ability to communicate effectively with all levels of US Cable.
Maintain confidentiality in regards to the company, employee, and customer situations.
Work under minimal supervision, within broad guidelines of procedures and goals.
Apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions.

US Cable Communications retains the right to change this job description any time.
US Cable Communications is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

Contact

Brian
262-875-2282

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