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Supervisor, Technical Field Operations

Full-time Employee


Toledo, OH


High school diploma or equivalent – required Associate Degree – preferred 5 years practical related work experience – required Previous supervisory experience – preferred Specialized CATV courses through various providers of CATV training – preferred Microsoft Office experience – preferred AutoCAD/Trueview experience – preferred

Job Description

The Supervisor, Technical Field Operations, out of Sandusky, OH, is responsible for quality and completion of Preventative Maintenance, Proof of Performance Testing, Cumulative Leakage Index and scheduled services calls (CATV, Modem and B-Tel) within allotted time frames and within budget. The Supervisor, Technical Field Operations, is responsible to oversee the quality of electronic and optical signals, physical repairs and maintenance in areas served by Buckeye Broadband / Telesystem by overseeing technicians using meters and other test equipment common to CATV/Fiber work. The Supervisor, Technical Field Operations, interfaces with the Operations Support Center and Network Operations Center for daily work scheduling, service call issuing and completion, system maintenance and call escalations. The Supervisor, Technical Field Operations, is responsible for creating and implementing Key Indicator Reports for monitoring company performance. The Supervisor, Technical Field Operations, is responsible for regularly scheduling and meeting with Technical Field Operations personnel providing information, feedback and support.

All Technicians and Contractors report directly to the Supervisor, Technical Field Operations.

The Supervisor, Technical Field Operations, is accountable for:
Supervising Technical personnel to accomplish customer service goals accurately, on time and within budget.
Providing customer service that satisfies the established Standards of Performance and Quality of Service levels set by the company.
Developing programs for and maintaining: Service Calls, Preventative Maintenance, Cumulative Leakage Index and Proof of Performance.
Overseeing the quality of workmanship and quality of RF and Optical signals.
Developing and publishing Key Indicator Reports which represent customer service performance, personnel productivity, preventative maintenance progress and budget compliance.
Developing, coordinating and conducting both on-the-job and classroom training necessary to maintain the technical competence of all personnel assigned to the Technical Service Department.
Performing Daily Quick Huddles, Quality Control and Quality Assurance functions and reports.
Recommending and helping to select personnel, staffing changes, equipment, policies and procedures necessary to achieve department goals.
Coordinating and communicating properly with all areas of the Company; including the Operations Support Center and the Network Operations Center concerning customer satisfaction, outages and customer issues.
Helping to create an atmosphere of positive teamwork, cultural change, and employee relations by scheduling regular meetings with employees regarding company information, feedback and support.
Performing various management projects and assignments effectively as assigned by the Manager, Technical Field Operations.
Administering and upholding all contractual provisions.
Properly and accurately communicating situations of concern to correct system problems.
Performing stand-by duties effectively as scheduled.
Knowing, understanding, and utilizing office software to communicate performance reports.


x x x x Canceled/Expired Listing x x x x

listed • expires
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