Territory Manager Field Operations—Orby TV
Full-time Employee
Nationwide
Position Location Regions: Western, Central and Northeastern US (three positions available)
Starts
ASAP
Pay
Salary Range: $60,000-$80,000 year
Job Description
Orby TV is a prepaid, no-contract satellite television service available in the 48 contiguous United States. We are a low-cost TV option for consumers who are seeking an alternative to high-priced TV services and are not satisfied with streaming video products. Customers receive subscription packages via satellite and local free-to-air channels with an antenna attached to the satellite dish. Orby TV’s corporate headquarters are in Los Angeles, CA.
Position Location Regions: Western, Central and Northeastern United States (three positions available)
Full Time
Territory Manager, Field Operations
Posting Job Description
Responsible for overall installation and service call fulfillment compliance to Orby TV standards from contractor-owned distribution centers to the customer premises. Provide leadership and direction to contracted field operations and independent dealer/installers including installation, quality control, service calls, trouble call reduction, as well as dispatch and workforce management.
MAJOR DUTIES/RESPONSIBILITIES
Actively and consistently monitor and support all Contractor Field Operations efforts in the territory
Identify efficient methods to enhance the customer experience
Ensure implementation of contract labor performance and provide feedback/recommendations for improvement and business opportunities
Develop and implement initiatives in collaboration with Corporate leadership and contractor field operations regarding fulfillment and service, fault rate reduction, and customer satisfaction
Ensure adherence to installation and service call best practice/standards
Ensure field compliance with corporate policies/procedures, FCC standards and State and Local statutes/requirements
Provide data for demand planning and budgeting
Perform other duties as requested by management
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers and suppliers in person, on the phone and by written communications in a clear, straight-forward and professional manner
Ability to supervise and motivate others
Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
Knowledge of FCC compliance reports and other rules/regulations
Comprehensive understanding of applicable local and state rules/regulations
Comprehensive understanding of OSHA rules/regulations, both federal and state
Strong analytic, organizational, and problem solving skills
Strong team/relationship building skills
Ability to analyze data and develop/present data driven reports
Education
Bachelor's degree or equivalent experience
Related Work Experience
8 to 10 years managing enterprise and/or contracted installation services in the cable or satellite television business
Travel
Extensive travel required
Salary Range: $60,000-$80,000 year
Position Location Regions: Western, Central and Northeastern United States (three positions available)
Full Time
Territory Manager, Field Operations
Posting Job Description
Responsible for overall installation and service call fulfillment compliance to Orby TV standards from contractor-owned distribution centers to the customer premises. Provide leadership and direction to contracted field operations and independent dealer/installers including installation, quality control, service calls, trouble call reduction, as well as dispatch and workforce management.
MAJOR DUTIES/RESPONSIBILITIES
Actively and consistently monitor and support all Contractor Field Operations efforts in the territory
Identify efficient methods to enhance the customer experience
Ensure implementation of contract labor performance and provide feedback/recommendations for improvement and business opportunities
Develop and implement initiatives in collaboration with Corporate leadership and contractor field operations regarding fulfillment and service, fault rate reduction, and customer satisfaction
Ensure adherence to installation and service call best practice/standards
Ensure field compliance with corporate policies/procedures, FCC standards and State and Local statutes/requirements
Provide data for demand planning and budgeting
Perform other duties as requested by management
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers and suppliers in person, on the phone and by written communications in a clear, straight-forward and professional manner
Ability to supervise and motivate others
Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
Knowledge of FCC compliance reports and other rules/regulations
Comprehensive understanding of applicable local and state rules/regulations
Comprehensive understanding of OSHA rules/regulations, both federal and state
Strong analytic, organizational, and problem solving skills
Strong team/relationship building skills
Ability to analyze data and develop/present data driven reports
Education
Bachelor's degree or equivalent experience
Related Work Experience
8 to 10 years managing enterprise and/or contracted installation services in the cable or satellite television business
Travel
Extensive travel required
Salary Range: $60,000-$80,000 year
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #86270 •
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