Communications Technician - Sheboygan, WI
Sheboygan, Plymouth, Oostburg, Cleveland, Random Lake & more!
Installs, disconnects, reconnects, adds, changes, and troubleshoots cable TV, internet, telephone and alarm equipment in accordance with guidelines
Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.
Attempts to identify and remedy sources of customer-perceived problems.
Drives Company vehicle between home or office, warehouse, and work sites n a safe and courteous manner.
Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties.
Completes paperwork accurately, and reports and records work order status updates
Customer Service Duties Include:
Greeting customers in the home while conducting home walk thru
Reviews all requested services with the? customer in order to ensure understanding and agreement.
Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
Provide customer education regarding product and service usage.
Cleans work area upon completion of job.