$1,000 Sign On- Broadband Customer Service Tech
********** Tools and work vehicle required for the job! **********
POTS/DSL/VDSL Installation and Repair Technician -- Customer Service Technician must demonstrate the skills, possess the tools and test equipment necessary to perform all phases of installation and repair of copper and fiber based subscriber premises, small business equipment including Full Install DSL/VDSL, multi line phones, and basic cable trouble. Test equipment required: 1) CTL Approved or equivalent Copper Based Test set with the ability to test xDSL, Bonded xDSL, including wideband frequencies up to 30 MHz 2) In addition, a test set used to identify coax or cat 5 jack appearances (wire mapping), test quality of in-home wiring, test noise and verify HPNA is required. 1-3 years of experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All candidates are subject to a mandatory pre-employment background check, drug screen, physical exam, and must possess and hold a valid driver’s license with a clean driving record.
Required Experience & Education:
High school diploma or equivalent
Must have experience working with fiber
At least 3 years’ experience working as a Broadband Technician
Must be able to work with a 28’ extension ladder. This requires the loading the ladder on and off the top of the van, maneuvering, and carrying a ladder through customer’s front and back yard to get to the telephone pole
Must be able to vertically place ladder up to a height of 26’ up against the pole or the cable strand
Must be able to work aloft at heights of 20’ – 26’
Must be able to work on the ground in sidewalk boxes to access the buried fiber drops through conduits. Requires kneeling, and sometimes hand digging on dirt to find buried conduits.
Must have own climbing gear or harness.
Must own small hand tools (screwdriver, wrenches, pliers, wire cutters, etc.)
Must pass a pre-employment background check and drug/alcohol screen.
Valid state driver’s license and non-negligent driving record.
Meet safety restriction weight limit of 275 lbs.
Ability to lift and move up to 75 lbs.
Ability to visually perceive differences in wire and cable colors.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Ability to be “on call” and “on standby” in relation to the workload.
Knowledge of basic mathematics
Knowledge of basic electronics
Skill in using a Windows-based computer
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
Ability to prioritize and organize effectively
Ability to work independently and with others
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds
Work involves driving a motor vehicle safety on a daily basis, standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), push, lift (10%) and smell (5%). Skill in the operation of some of the listed tools and equipment, and ability to perform heavy manual tasks for extended periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee regularly works in inclement weather conditions.
The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration
The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock
ITC Service Group (“ITC”) , is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.