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Field Supervisor & Trainer - Cable Installation

Full-time Employee

Delaware, Maryland

Middletown,DE Chestertown, MD Grasonville, MD




Weekly Pay based on qualifications and experience. Company vehicle with take home privileges. 401(k) plan with 25% match.


Minimum of 5 years experience in cable television, data, and digital telephone products and services. High School Diploma or equivalent required. Associate Degree and/or Technical Certification in related technical field preferred. Valid Driver’s License and safe driving record required. Must be able to pass a nationwide background check and drug screening. Able to supervise and motivate personnel. Prepare and conduct on-the-job and other training.

Job Description

• Supervise assigned personnel (employee and independent contractor) to ensure field technicians maintain superior levels of productivity, customer service and compliance with company quality and safety policies.

• Interacts with MSO Operations management to ensure routes are assigned to technicians in an efficient and timely manner. Reviews metrics to identify areas for improvement. Reviews Billing for correctness.

• Ensures timely completion of all orders for installation/service and/or proper notification of delays. Works closely with MSO operations management and dispatch to identify and resolve issues resulting in late or incomplete work orders.

• Conducts training in the installation and servicing of cable television, data, and digital telephone products and services for technicians and other related field personnel.

• Inspects and records the quality of work of employees and contractors. Communicates with field technicians and management concerning quality, safety and other pertinent information as needed.

• Works with customers to resolve installation/service related complaints, and damage claims, including the quality of service and technician conduct.

• Ensures that all company property in use by employees and contractors is properly inventoried, utilized and maintained. Conducts vehicle inspections and report issues to the Fleet Manager.


x x x x Canceled/Expired Listing x x x x

listed • expires
job listing #81706 • tiny link