Customer Service Coordinator 1
Full-time Employee
Pennsylvania
Audubon
Job Description
ACI, a QualTek company, provides a wide range of cable and internet fulfillment services to telecom providers, including installation maintenance, projects, and upgrades.
ACI offers medical, dental, vision and medical/dependent care flexible spending accounts. We also offer additional benefits including life and disability insurance, a 401k, paid vacation & sick time.
Job Description and Responsibilities:
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED)
Experience:
(3) to (6) months experience working in an inbound/outbound call center environment
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing skills
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment
Excellent data entry and scheduling skills
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Skill in prioritizing, monitoring, and reviewing work assignments
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Ability to operate on a (7) day per week schedule; weekend shifts may be required and shifts may vary from week to week
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day
EOE
ACI offers medical, dental, vision and medical/dependent care flexible spending accounts. We also offer additional benefits including life and disability insurance, a 401k, paid vacation & sick time.
Job Description and Responsibilities:
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED)
Experience:
(3) to (6) months experience working in an inbound/outbound call center environment
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing skills
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment
Excellent data entry and scheduling skills
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Skill in prioritizing, monitoring, and reviewing work assignments
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Ability to operate on a (7) day per week schedule; weekend shifts may be required and shifts may vary from week to week
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #81285 •
tiny link cabl.co/evjd