Create your free account now! Sign up

Field Supervisor

Full-time Employee

New Jersey


Job Description

Premier CC, a QualTek company, is a national leader in the telecommunications customer service fulfillment industry. We specialize in residential & commercial installation, repair and construction services. Premier CC has been helping cable companies raise the bar in customer service for over 10 years.

Job Description and Responsibilities:
We are seeking highly motivated individuals to oversee technicians and ensure quality service is being performed. This position will oversee the installation, upgrade and repair of residential and commercial cable products and services to our Customer’s and Premier’s standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Monitor and manage technician productivity within the assigned market to ensure compliance with Premier policies and procedures

Communicate daily with the Warehouse to ensure that the proper equipment is available for installation needs & identify any equipment that is not accounted for that has been issued to a technician on their respected team

Coordinate with Project Manager on daily responsibilities including any VIP Projects

Account for all jobs and verify all daily work that has dropped into default technician numbers

Coordinate with dispatch to ensure all technicians are onsite to their jobs within the scheduled timeframe

Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed

Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude

Ensure that employees are receiving the appropriate training required to be successful in their roles

Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.

Ensure that all technicians are working in a safe manner at all times

Participate in accident investigations with fleet and safety management. Determine degree of preventability and assess opportunities to reduce accident related costs.

Assist with fleet fuel and maintenance programs to ensure proper usage and cost control for operational unit. Ensure that vehicles are serviced, clean and safe to drive

Confirm and verify that all time is being recorded timely and accurately per the company policy

Conduct Job Site Observations and Vehicle Safety Inspections on each technician assigned to their respected team

Perform a QC (Quality Control) on closed work for each technician assigned to their respected team weekly

Assist with work overflow

Other duties as assigned

Requirements :
Supervisory Responsibilities

Each supervisor will carry out their responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or 3 to 6 months related experience and/or training; or equivalent combination of education and experience.,


Minimum of 2 years’ experience working in the telecommunications industry

Minimum of 6 months of supervisory experience.

Technical Skills:

Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)

Soft Skills:

Highly organized and detail orientated

Excellent data entry and scheduling skills

Ability to multi-task and work in a fast paced environment under tight deadlines

Time management skills; deadline adherence is mandatory

Must possess strong verbal and written communication skills

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing

Sitting at a desk for 6-8 hours a day

Working on a computer for 6-8 hours a day

May be required to work long and unpredictable hours

Must be available to work weekends



x x x x Canceled/Expired Listing x x x x

listed • expires
job listing #80788 • tiny link