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Cable Television Technician

Full-time Employee


Grand Rapids

Job Description

ACI, a QualTek company, provides a wide range of cable and internet fulfillment services to telecom providers, including installation maintenance, projects, and upgrades.

Job Description and Responsibilities :
ACI USA, LLC is seeking highly motivated individuals who will be responsible for competent performance of all tasks related to residential cable installation, upgrade and troubleshooting activities while meeting/exceeding company standards and expectations.

ACI offers medical, dental, vision and medical/dependent care flexible spending accounts. We also offer additional benefits including life and disability insurance, a 401k, paid vacation & sick time.

Essential Duties and Responsibilities
This position is responsible for the following tasks, other duties may be assigned

Install new service, troubleshoot, diagnose, repair or replace customer's existing equipment as needed

Handle all customer complaints, questions and develop solutions

Must maintain a professional attitude, appearance, and performance throughout the day

Ensure all installation work is done according to quality standards

Provide the customer with the best service and promote a good relationship between the customer and the company

Work closely with dispatch in accordance to company procedures

Complete paperwork with each work order in a timely manner
in order to ensure all details of the work are recorded for entry in the
customer's account

Assist with work overflow when needed

Ability to work to meet both customer and company demands within a short timeframe

Regular, consistent and punctual attendance is required

Follow all company policies and procedures

Adhere to company safety policy

Other duties as assigned

Requirements :
To perform this job successfully, an individual must be able to perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

One year experience in electronics, CATV, telecommunications or related field, cable installation is a plus

Basic knowledge and understanding of multi-meter, RF signal level meter, computers and the Internet.

Must be able to frequently lift 80 lbs., climb heights and work inside attics and crawl spaces

Must be able to bend, stand, sit, crawl, climb, and lift throughout each day

Properly operate and maintain installation tools, hand tools and equipment

One year customer experience preferred

Ability to communication with the customer in a clear and straight forward manner

Must be highly motivated with a proven record of high productivity

Able to work outside in all types of weather

Able to work long hours including evenings, weekends and holidays.

Microsoft Office computer skills.

Must be able to pass pre-employment testing of a background check, motor vehicle record check, and a drug test per, per company policy

Must possess a valid driver's license



x x x x Canceled/Expired Listing x x x x

listed • expires
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