Telecommunications Trainer/Supervisor
Full-time Employee
Maryland
Beltsville, MD USA
Starts
ASAP
Pay
Compensation
$52,000 to $55,000 Annually
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
Qualifications
**MUST have DirecTV/Dish Network/subcontractor satellite technical experience.**
Other Requirements
Summary
The Area Trainer/Supervisor is responsible for overseeing the implementation of all new product releases including Beta or national launch in local markets within his/her area, training curriculum, and certification processes for home service provider (HSP) employees. This employee will also help develop and implement successful strategies to reduce service and improve quality.
Job Description
Essential Duties and Responsibilities:
•Manage and support the implementation of all training related activities in the area;
•Conduct training needs assessments in all local sites within local area footprint
•Responsible for all aspects of training delivery and follow-up within local footprint
•Collaborate with local site management teams to improve struggling operation metrics including service reduction, quality improvement, certification compliance, staffing, and training/ retraining
•Constant communication with GMs and Regional Training Manager within local area markets about areas of concern
•Manage the collection and monitoring of participant information and evaluation results of all local training activities
•Engage local offices regarding safety metrics and CNI metrics within scope
•Communicate and execute directives issued by Director of Training, RDO, and RTM
•Communicate areas of concern to RTM & GM(s). Develop and execute possible solutions
•Enforce and maintain area standards in safety, workmanship, performance productivity and all other aspects of DirectSat culture
•Education – certification- enforcement of DirectSat safety culture while maintaining compliance with SBCA and OSHA standard procedures, rules, and regulations
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this role successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Experience in training, management or a relevant area
•1 year experience in supervision, proctorship, or management of adult training/educational programs
•Significant work experience as a field technician in the telecommunications or digital media work force
•Demonstrated experience in the following in Customer Service; Customer Satisfaction
•Experiential training design and methodology or developing technical training programs, including working with technical subject matter or facilitating technical workshops and other events designed to improve the ability of individuals and organizations to achieve key business goals
•Goal-oriented projects in a teamwork environment
•Developed skills in facilitating training
•Project Management skills
•Experience with Learning Management Systems (LMS) and/or authoring tools is highly desired but not required
•Experience leading training programs across multiple locations is highly desired
•Ability to travel within the area for training/meeting purposes
•Manage and support the implementation of all training related activities in the area;
•Conduct training needs assessments in all local sites within local area footprint
•Responsible for all aspects of training delivery and follow-up within local footprint
•Collaborate with local site management teams to improve struggling operation metrics including service reduction, quality improvement, certification compliance, staffing, and training/ retraining
•Constant communication with GMs and Regional Training Manager within local area markets about areas of concern
•Manage the collection and monitoring of participant information and evaluation results of all local training activities
•Engage local offices regarding safety metrics and CNI metrics within scope
•Communicate and execute directives issued by Director of Training, RDO, and RTM
•Communicate areas of concern to RTM & GM(s). Develop and execute possible solutions
•Enforce and maintain area standards in safety, workmanship, performance productivity and all other aspects of DirectSat culture
•Education – certification- enforcement of DirectSat safety culture while maintaining compliance with SBCA and OSHA standard procedures, rules, and regulations
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this role successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Experience in training, management or a relevant area
•1 year experience in supervision, proctorship, or management of adult training/educational programs
•Significant work experience as a field technician in the telecommunications or digital media work force
•Demonstrated experience in the following in Customer Service; Customer Satisfaction
•Experiential training design and methodology or developing technical training programs, including working with technical subject matter or facilitating technical workshops and other events designed to improve the ability of individuals and organizations to achieve key business goals
•Goal-oriented projects in a teamwork environment
•Developed skills in facilitating training
•Project Management skills
•Experience with Learning Management Systems (LMS) and/or authoring tools is highly desired but not required
•Experience leading training programs across multiple locations is highly desired
•Ability to travel within the area for training/meeting purposes
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #75602 •
tiny link cabl.co/etPy