Service Technician
Full-time Employee
Illinois
1100 West Cermak Avenue in Chicago, Illinois
Starts
As soon as possible
Qualifications
2 years of relevant experience required to include experience with CATV Systems, DirecTV Systems (including residential single family, MFH2 MDU, 101 stacked), DISH Network Qam Systems, Docsis Systems, and Ethernet Systems.
Other Requirements
A valid driver's license.
Job Description
The Service Technician is a detail-oriented and customer-focused repair technician who is responsible for installing, making service calls, upgrading, maintaining, and repairing residential CATV Systems, DTV Systems, DISH Network Systems, Internet (Docsis and Ethernet), and voice services.
Job Duties
• Services, troubleshoots, and repairs internet, satellite, and voice systems.
• Upgrades internet, satellite, and voice systems.
• Services, troubleshoots, and repairs internet, satellite, and voice systems.
• Handles all customer questions/concerns and helps develop solutions to issues.
• Ensures all repair work is done according to quality standards.
• Follows all company policies and procedures, and adheres to codes, regulations, and standards.
• Meets deadlines, keeps schedules, and performs to target levels in a high production environment.
• Enters time worked correctly on his/her timesheet.
• Keeps track of receiver inventory, documenting each receiver, and makes sure the receiver is placed on the correct account type and not charged back once it is assigned.
• Calls customers for appointments within 24 hours of receiving the tickets, noting on the work orders the actions taken (e.g. left VM, appointment dates and times, etc.).
• Closes work orders within 24 hours of completion.
• Provides excellent customer service to insure no more than 1 customer complaint each quarter.
• Performs other duties as required and assigned by management.
Job Duties
• Services, troubleshoots, and repairs internet, satellite, and voice systems.
• Upgrades internet, satellite, and voice systems.
• Services, troubleshoots, and repairs internet, satellite, and voice systems.
• Handles all customer questions/concerns and helps develop solutions to issues.
• Ensures all repair work is done according to quality standards.
• Follows all company policies and procedures, and adheres to codes, regulations, and standards.
• Meets deadlines, keeps schedules, and performs to target levels in a high production environment.
• Enters time worked correctly on his/her timesheet.
• Keeps track of receiver inventory, documenting each receiver, and makes sure the receiver is placed on the correct account type and not charged back once it is assigned.
• Calls customers for appointments within 24 hours of receiving the tickets, noting on the work orders the actions taken (e.g. left VM, appointment dates and times, etc.).
• Closes work orders within 24 hours of completion.
• Provides excellent customer service to insure no more than 1 customer complaint each quarter.
• Performs other duties as required and assigned by management.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #59000 •
tiny link cabl.co/epvM
