Construction Customer Care (field based)
Full-time Employee
Georgia
Atlanta, GA
Starts
Position is open immediately
Pay
Competitive depending on experience. Benefits available immediately.
Job Description
S&N Communications is seeking a field-based Construction Customer Care Specialist to support a major utility construction project. This position involves significant time outside on utility construction sites investigating damage claims made by homeowners and businesses. This position requires someone who can provide high levels of customer care while critically analyzing claims to determine liability and what, if any, repairs the company should provide.
The Customer Care Specialist will receive the following:
Competitive salary
Health, life and disability insurance available immediately
401K (upon eligibility)
Vacation and Paid Time Off
Loyalty Rewards
Position will be responsible for:
Address formalized complaints received from call center and other sources.
Responds to complaints in a timely manner
Answers internal/external correspondence providing status updates and information regarding escalated issues.
Interact and communicate with management across all lines of the business regarding customer concerns.
Researches accounts as a result of escalations and strives for resolution outside of the complaint process.
Miscellaneous duties may include: being involved in the training of the complaint process, developing training as needed, addressing customer concerns appropriately, as well as consistently looking for innovative methods on improving the overall business process.
Effectively managing customer conflict while under pressure.
Assuring the highest level of customer satisfaction.
Other related duties as assigned.
Identifying trends, working closely with all levels of management.
Generate periodic reports summarizing: number of complaints received, nature of complaints, resolutions taken, number of complaints closed and number of complaints unresolved.
Participate in conference call with Customer Service Representatives in other markets to discuss common issues and effective resolutions
Create and submit detailed expense reports with required supporting documentation
Position Requirements:
Associate’s degree
Minimum of three years' work experience, including a background in customer service/customer care and dispute resolution.
Must possess excellent verbal and written communications skills
Excellent ability to maintain composure with customer while striving toward superior customer service
Ability to handle multiple tasks and prioritize effectively.
Possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
Strong leadership skills, strong ability to identify areas of opportunity and be responsive to address these needs.
Technological proficiency with a high level of attention to detail.
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Ability to represent the company in a very professional manner, creating good will in the community in which we are operating.
The Customer Care Specialist will receive the following:
Competitive salary
Health, life and disability insurance available immediately
401K (upon eligibility)
Vacation and Paid Time Off
Loyalty Rewards
Position will be responsible for:
Address formalized complaints received from call center and other sources.
Responds to complaints in a timely manner
Answers internal/external correspondence providing status updates and information regarding escalated issues.
Interact and communicate with management across all lines of the business regarding customer concerns.
Researches accounts as a result of escalations and strives for resolution outside of the complaint process.
Miscellaneous duties may include: being involved in the training of the complaint process, developing training as needed, addressing customer concerns appropriately, as well as consistently looking for innovative methods on improving the overall business process.
Effectively managing customer conflict while under pressure.
Assuring the highest level of customer satisfaction.
Other related duties as assigned.
Identifying trends, working closely with all levels of management.
Generate periodic reports summarizing: number of complaints received, nature of complaints, resolutions taken, number of complaints closed and number of complaints unresolved.
Participate in conference call with Customer Service Representatives in other markets to discuss common issues and effective resolutions
Create and submit detailed expense reports with required supporting documentation
Position Requirements:
Associate’s degree
Minimum of three years' work experience, including a background in customer service/customer care and dispute resolution.
Must possess excellent verbal and written communications skills
Excellent ability to maintain composure with customer while striving toward superior customer service
Ability to handle multiple tasks and prioritize effectively.
Possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
Strong leadership skills, strong ability to identify areas of opportunity and be responsive to address these needs.
Technological proficiency with a high level of attention to detail.
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Ability to represent the company in a very professional manner, creating good will in the community in which we are operating.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #57856 •
tiny link cabl.co/epdk
