Experienced General Manager of Operations
Full-time Employee
Maryland
Baltimore Maryland
Starts
We are looking for immediate placement for the position.
Pay
Salary will be based on prior experience and assessed skill sets.
Qualifications
Education:
Bachelor's degree or equivalent experience
Experience:
3–5 years business management experience including profit and loss responsibility; Large team management experience; Previous cable installation experience preferred.
Additional Skills/Knowledge:
Strong PC skills, including MS Office, MS Outlook, Excel
Excellent leadership skills and ability to get results through others. Ability to plan and think ahead over a 3-6 month span.
Demonstrate the ability to manage and prioritize.
Other Requirements
Growth oriented mindset.
Excellent written and communication skills.
Job Description
A. POSITION SUMMARY:
The General Manager of Operations directs operations of two or more locations through a team of functional managers and front line supervisors. Nurtures existing relationships with customers and seeks to establish new ones. Ensures increasing levels of customer and employee satisfaction, while maximizing revenue of the operation and improving profitability. In addition, this position is primarily responsible for driving and meeting customer quality metrics.
B. MAJOR DUTIES/RESPONSIBILITIES:
1. Successfully manage and meet gross profit (GP) objectives of a minimum of 17% during the slow season. Evaluate financials and provide recommendations for enhancements that generate additional revenue. Participate in continual improvement of the budgeting process through education of department managers on financial issues impacting their budgets. Measure the performance of the organization to ensure quality, costs, delivery, and profit. Manage to compliance with State and Federal regulations.
2. Provide leadership for employee relations through effective communications, recruiting, coaching, training, development and retention. Oversee the performance management of quality initiatives and upgrades to the customer operations, including the introduction of new technology; ensure they are integrated into the organization’s culture.
3. Proactively identify potential issues and establish a preventative action plan to address them. Provide effective problem resolutions to facilitate faster improvements and improved working relationships between the client/customer and employees.
4. Manage material requirements to increase or maintain inventory to be successful to the operation of the company.
5. Determine operations headcount needs to ensure adequate workload coverage to maintain profitability.
6. Perform facilities acquisition and management activities.
C. ORGANIZATIONAL RELATIONSHIPS:
Supervisor Title: VP of Operations
No. of Subordinates: 3 - 15
Subordinate Title(s):
Fleet/Safety Manager, Trainer, Operations Manager, Installation Supervisors, QC Technicians and other management personnel
Internal Contacts:
Management,Finance, Human Resources
External Contacts:
Vendors, Customers
The General Manager of Operations directs operations of two or more locations through a team of functional managers and front line supervisors. Nurtures existing relationships with customers and seeks to establish new ones. Ensures increasing levels of customer and employee satisfaction, while maximizing revenue of the operation and improving profitability. In addition, this position is primarily responsible for driving and meeting customer quality metrics.
B. MAJOR DUTIES/RESPONSIBILITIES:
1. Successfully manage and meet gross profit (GP) objectives of a minimum of 17% during the slow season. Evaluate financials and provide recommendations for enhancements that generate additional revenue. Participate in continual improvement of the budgeting process through education of department managers on financial issues impacting their budgets. Measure the performance of the organization to ensure quality, costs, delivery, and profit. Manage to compliance with State and Federal regulations.
2. Provide leadership for employee relations through effective communications, recruiting, coaching, training, development and retention. Oversee the performance management of quality initiatives and upgrades to the customer operations, including the introduction of new technology; ensure they are integrated into the organization’s culture.
3. Proactively identify potential issues and establish a preventative action plan to address them. Provide effective problem resolutions to facilitate faster improvements and improved working relationships between the client/customer and employees.
4. Manage material requirements to increase or maintain inventory to be successful to the operation of the company.
5. Determine operations headcount needs to ensure adequate workload coverage to maintain profitability.
6. Perform facilities acquisition and management activities.
C. ORGANIZATIONAL RELATIONSHIPS:
Supervisor Title: VP of Operations
No. of Subordinates: 3 - 15
Subordinate Title(s):
Fleet/Safety Manager, Trainer, Operations Manager, Installation Supervisors, QC Technicians and other management personnel
Internal Contacts:
Management,Finance, Human Resources
External Contacts:
Vendors, Customers
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #57364 •
tiny link cabl.co/eo5o
