Broadband Plant Manager
Full-time Employee
California
Eureka, California
Starts
As soon as possible
Pay
Compensation DOE. Benefits package available including medical/dental/vision, paid time off, 401(k), and more!
Qualifications
See Job Description below
Job Description
Suddenlink Communications is a top-10 U.S. operator of cable broadband systems, serving approximately 1.4 million customers.
Suddenlink offers competitive pay and a great benefits package including health/dental/life insurance, vacation, sick and holiday pay, 401K plan and discounted cable and modem service in serviceable areas.
APPLICATION PROCESS: Applications are available online at
Job Summary: Under general supervision the Plant Manager I provides support and development at one or more systems to supervisors with primary focus on the installation and service fulfillment of all products and services provided by Suddenlink and the maintenance and repair of the transport and distribution. Responsible for managing the work of the Broadband Technician, Construction and Headend personnel. Responsible for the management of plant operation processes and systems including preventative maintenance, demand service and installation, and subcontractor labor. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities and network maintenance and repair activities which contribute to customer satisfaction.
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others
Essential Functions:
? Provides quality internal and external customer service surrounding the Company values
? Maintain organization’s stability and reputation by complying with all local, state and federal legal requirements and advising management on needed actions
? Develop staff by providing information, training, coaching, educational opportunities and experiential growth/opportunities
? Manages installation and fulfillment function
? Manages plant maintenance and Headend function
? Serves as role model for subordinates in all areas of the business
? Oversee that supplies, inventory and usage is maintained by monitoring and analyzing reports and physical observation
? Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced
? Maintain a safe operating and sound fleet by directing and ensuring schedules are followed on vehicle maintenance and necessary repairs are performed
? Supports and drives the development of the technical operations sales culture
? Interviews, coaches, trains, monitors and evaluates subordinates and broadband technicians fostering a team environment.
? Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical and customer service performance and quality
? Assures the quality of installations, maintenance and repairs meets company standards and customer expectations
? Assures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards
? Assures the completion of scheduled work by overseeing daily activities
? Provides direction and participates in the repair of escalated technical issues.
? Helps resolve complex customer issues
? Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations
? Monitors system key performance indicators, and manages operations to meet or exceed system goals
? Prepares and monitors expense and capital budgets to assure cost effective expenditures in the department
? Manages contractor utilization within budgetary guidelines
? Manages the headend to ensure functionality and compliance with company standards
? Manages local facilities including building and grounds maintenance
? Manages construction activities according to company guidelines
? Manages fleet according to company policies and procedures. Ensures that all vehicles are properly registered and licensed by reviewing logs of such requirements and assigning the responsibility
? Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs
? Other duties as assigned
Minimum Position Qualifications:
? High school diploma or equivalent
? Ability to apply leadership skills effectively
? In-depth knowledge of broadband installation technology, methods and procedures
? In-depth knowledge of broadband network technology, maintenance and repair
? Knowledge & understanding of the testing and reporting of technical proofs of performance
? Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
? Knowledge of basic mathematics and electronics
? Skill in using a Windows-based computer
? Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
? Ability to lead and motivate others
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Appropriate valid driver’s license and driving record within Company standards
Preferred Position Qualifications:
? 3 years management/supervisory experience in cable, telecommunications or a technical field preferred
? Customer service and sales experience preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Work performed near power lines and electricity
? Work, including travel, outdoors in adverse weather conditions day or night
? Exposure to dust, dirt, noise, insects, cleaning solutions
Physical Requirements:
? Ability to communicate orally in person, in writing, and by telephone in a clear and straightforward manner
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Ability to work while standing 50 - 70% of the time
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available.
? Ability to lift up to 75 pounds. Accommodation with 50- pound maximum lifting is available.
? Ability to climb poles using gaffs, hooks and climbing belt as needed
? Ability to drive Company vehicle in a safe and responsible manner
Apply online at
EEO AA M/F/VET/DISABILITY
Suddenlink offers competitive pay and a great benefits package including health/dental/life insurance, vacation, sick and holiday pay, 401K plan and discounted cable and modem service in serviceable areas.
APPLICATION PROCESS: Applications are available online at
Job Summary: Under general supervision the Plant Manager I provides support and development at one or more systems to supervisors with primary focus on the installation and service fulfillment of all products and services provided by Suddenlink and the maintenance and repair of the transport and distribution. Responsible for managing the work of the Broadband Technician, Construction and Headend personnel. Responsible for the management of plant operation processes and systems including preventative maintenance, demand service and installation, and subcontractor labor. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities and network maintenance and repair activities which contribute to customer satisfaction.
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others
Essential Functions:
? Provides quality internal and external customer service surrounding the Company values
? Maintain organization’s stability and reputation by complying with all local, state and federal legal requirements and advising management on needed actions
? Develop staff by providing information, training, coaching, educational opportunities and experiential growth/opportunities
? Manages installation and fulfillment function
? Manages plant maintenance and Headend function
? Serves as role model for subordinates in all areas of the business
? Oversee that supplies, inventory and usage is maintained by monitoring and analyzing reports and physical observation
? Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced
? Maintain a safe operating and sound fleet by directing and ensuring schedules are followed on vehicle maintenance and necessary repairs are performed
? Supports and drives the development of the technical operations sales culture
? Interviews, coaches, trains, monitors and evaluates subordinates and broadband technicians fostering a team environment.
? Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical and customer service performance and quality
? Assures the quality of installations, maintenance and repairs meets company standards and customer expectations
? Assures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards
? Assures the completion of scheduled work by overseeing daily activities
? Provides direction and participates in the repair of escalated technical issues.
? Helps resolve complex customer issues
? Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations
? Monitors system key performance indicators, and manages operations to meet or exceed system goals
? Prepares and monitors expense and capital budgets to assure cost effective expenditures in the department
? Manages contractor utilization within budgetary guidelines
? Manages the headend to ensure functionality and compliance with company standards
? Manages local facilities including building and grounds maintenance
? Manages construction activities according to company guidelines
? Manages fleet according to company policies and procedures. Ensures that all vehicles are properly registered and licensed by reviewing logs of such requirements and assigning the responsibility
? Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs
? Other duties as assigned
Minimum Position Qualifications:
? High school diploma or equivalent
? Ability to apply leadership skills effectively
? In-depth knowledge of broadband installation technology, methods and procedures
? In-depth knowledge of broadband network technology, maintenance and repair
? Knowledge & understanding of the testing and reporting of technical proofs of performance
? Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
? Knowledge of basic mathematics and electronics
? Skill in using a Windows-based computer
? Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
? Ability to lead and motivate others
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Appropriate valid driver’s license and driving record within Company standards
Preferred Position Qualifications:
? 3 years management/supervisory experience in cable, telecommunications or a technical field preferred
? Customer service and sales experience preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Work performed near power lines and electricity
? Work, including travel, outdoors in adverse weather conditions day or night
? Exposure to dust, dirt, noise, insects, cleaning solutions
Physical Requirements:
? Ability to communicate orally in person, in writing, and by telephone in a clear and straightforward manner
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Ability to work while standing 50 - 70% of the time
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available.
? Ability to lift up to 75 pounds. Accommodation with 50- pound maximum lifting is available.
? Ability to climb poles using gaffs, hooks and climbing belt as needed
? Ability to drive Company vehicle in a safe and responsible manner
Apply online at
EEO AA M/F/VET/DISABILITY
Contact
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expires
job listing #57147 •
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