Customer Service Coordinator
Full-time Employee
Pennsylvania
King of Prussia, PA
Job Description
Job Description and Responsibilities :
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED); or equivalent combination of education and experience.,
Experience:
Minimum of 3-6 months of related experience
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing daily in Microsoft Excel, Outlook and Adobe
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment under tight deadlines
Time management skills; deadline adherence is mandatory
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Above average decision making and problem solving skills
Skill in prioritizing, monitoring, and reviewing work assignments
Excellent data entry and scheduling skills
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day
Weekend shifts may be required
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED); or equivalent combination of education and experience.,
Experience:
Minimum of 3-6 months of related experience
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing daily in Microsoft Excel, Outlook and Adobe
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment under tight deadlines
Time management skills; deadline adherence is mandatory
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Above average decision making and problem solving skills
Skill in prioritizing, monitoring, and reviewing work assignments
Excellent data entry and scheduling skills
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day
Weekend shifts may be required
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #56716 •
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