Project Manager - Cable Technician
Full-time Employee
Texas
Richardson, TX
Pay
$60,000-$75,000
Qualifications
• A minimum of 3 years of applicable experience in leading/managing Video, Data & Telecommunications Infrastructure focused Field Service Functions.
• Experience in coaching or mentoring supervisors and team members.
Other Requirements
Company vehicle and all other tools/equipment will be provided
Job Description
Project Manager – Cable Technician
Bear Communications LLC
Bear Communications is committed to the pursuit of growth and use of innovative technologies to improve our company and increase our service offerings. We envision a future where our company is the number one communications provider in the region.
Our employees value our INTEGRITY. To demonstrate the value we place in our employees, Bear Communications offers competitive salaries, an excellent training program, and are committed to help you reach your highest potential.
Bear Communications has PASSION. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. We are large enough to take on major projects around the country, but not so large that we treat our employees as numbers.
We strive for outstanding RESULTS. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Bear Communications is proud to say that it has a long list of happy clients and glowing recommendations.
Cable Installation Project Manager
The Installation Project Manager will report directly the Director of Fulfillment and is responsible for managing installation supervisors, client relations, employee training and administration oversight. This role will be responsible for ensuring Bear Communications’ internal teams are scheduled effectively, coordinated with the QC specialists and Customer Care coordinators.
This role requires a highly motivated individual who is comfortable with rapid changes in direction and environment. This role is customer oriented, results driven, and passionate about delivering innovative quality services to delight our customers. To be successful, this role will need to work well in a fast paced, entrepreneurial environment.
ESSENTIAL FUNCTIONS:
• Cable Installation Project Manager will manage a team of field supervisors and technicians who provide installation and supporting technical service expertise to projects for various television, telecommunications, Internet, data and other peripheral services for clients of Bear Communications throughout the US.
• Serve as a member of the Fulfillment’s leadership team and help improve the overall quality of processes and service delivery by making observations, analyzing data, developing and recommending plans that will improve processes and increase client satisfaction.
• Oversee project work order/service order costs and ensure they are well managed; monitor progress and document /report changes in systems to internal and external customers in a timely manner.
• Provide an effective liaison between supervisors and project teams, as well as external vendors providing subcontract related services.
• Manage client expectations and collaborate with the client to acquire needed information and direction on their projects.
• Ensure project requirements are achieved in a high quality and timely fashion within budget guidelines.
• Manage workloads and routing to ensure proper efficiencies based on local market guidelines.
• Oversight of managing and investigating customer complaints and damages.
• Ensuring that compliance metrics are met including Service Rate, Quality Insurance etc.
• Enforce company safety practices by completing random safety site inspections.
• Perform other duties as assigned.
ABILITIES, SKILLS & KNOWLEDGE:
• Knowledge and experience in servicing communications infrastructure, methodology and governance to MSO and MDU projects.
• A minimum of 3 years of applicable experience in leading/managing Video, Data & Telecommunications Infrastructure focused Field Service Functions.
• Experience in coaching or mentoring supervisors and team members.
• Hands-on technical project background
• Experience managing diverse clientele and short-term projects
• Strong analytical skills
• Strong written and oral communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Ability to work well with internal and external clients
• A positive attitude and an inclusive approach to building partnerships
• Excellent organizational skills
• Ability to work with minimum supervision
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Flexible with willingness to adapt to shifting priorities, demands, and timelines
• Ability to solve problems through analytical and problem-solving techniques
• Adept at conducting research into project-related issues and products
• High level critical thinking and strategic planning skills
• Excellent interpersonal skills with ability to work well with employees at all levels
• Excellent formal and informal presentation skills
• Ability to promote collaboration and teamwork across organizational boundaries
Bear Communications is an equal opportunity employer and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. Women, minorities and veterans strongly encourage to apply.
Company Overview:
Bear Communications landed its first major contract in Lawrence, Kansas in 2005. From there, Bear Communications grew rapidly, expanded our offerings, and built a staff of over 300 employees operating in multiple states. Through trial and error over the years, Bear Communications was able to establish itself as a full service communications contractor with a reputation for doing great work.
Today, Bear Communications is proud to say that it has a long list of happy clients and glowing recommendations.
Because of our success, Bear Communications now focuses on providing exceptional service – quality over quantity. We are large enough to take on major projects around the country, but not so large that we treat our employees or clients as numbers.
Please apply at
Bear Communications LLC
Bear Communications is committed to the pursuit of growth and use of innovative technologies to improve our company and increase our service offerings. We envision a future where our company is the number one communications provider in the region.
Our employees value our INTEGRITY. To demonstrate the value we place in our employees, Bear Communications offers competitive salaries, an excellent training program, and are committed to help you reach your highest potential.
Bear Communications has PASSION. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. We are large enough to take on major projects around the country, but not so large that we treat our employees as numbers.
We strive for outstanding RESULTS. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Bear Communications is proud to say that it has a long list of happy clients and glowing recommendations.
Cable Installation Project Manager
The Installation Project Manager will report directly the Director of Fulfillment and is responsible for managing installation supervisors, client relations, employee training and administration oversight. This role will be responsible for ensuring Bear Communications’ internal teams are scheduled effectively, coordinated with the QC specialists and Customer Care coordinators.
This role requires a highly motivated individual who is comfortable with rapid changes in direction and environment. This role is customer oriented, results driven, and passionate about delivering innovative quality services to delight our customers. To be successful, this role will need to work well in a fast paced, entrepreneurial environment.
ESSENTIAL FUNCTIONS:
• Cable Installation Project Manager will manage a team of field supervisors and technicians who provide installation and supporting technical service expertise to projects for various television, telecommunications, Internet, data and other peripheral services for clients of Bear Communications throughout the US.
• Serve as a member of the Fulfillment’s leadership team and help improve the overall quality of processes and service delivery by making observations, analyzing data, developing and recommending plans that will improve processes and increase client satisfaction.
• Oversee project work order/service order costs and ensure they are well managed; monitor progress and document /report changes in systems to internal and external customers in a timely manner.
• Provide an effective liaison between supervisors and project teams, as well as external vendors providing subcontract related services.
• Manage client expectations and collaborate with the client to acquire needed information and direction on their projects.
• Ensure project requirements are achieved in a high quality and timely fashion within budget guidelines.
• Manage workloads and routing to ensure proper efficiencies based on local market guidelines.
• Oversight of managing and investigating customer complaints and damages.
• Ensuring that compliance metrics are met including Service Rate, Quality Insurance etc.
• Enforce company safety practices by completing random safety site inspections.
• Perform other duties as assigned.
ABILITIES, SKILLS & KNOWLEDGE:
• Knowledge and experience in servicing communications infrastructure, methodology and governance to MSO and MDU projects.
• A minimum of 3 years of applicable experience in leading/managing Video, Data & Telecommunications Infrastructure focused Field Service Functions.
• Experience in coaching or mentoring supervisors and team members.
• Hands-on technical project background
• Experience managing diverse clientele and short-term projects
• Strong analytical skills
• Strong written and oral communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Ability to work well with internal and external clients
• A positive attitude and an inclusive approach to building partnerships
• Excellent organizational skills
• Ability to work with minimum supervision
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Flexible with willingness to adapt to shifting priorities, demands, and timelines
• Ability to solve problems through analytical and problem-solving techniques
• Adept at conducting research into project-related issues and products
• High level critical thinking and strategic planning skills
• Excellent interpersonal skills with ability to work well with employees at all levels
• Excellent formal and informal presentation skills
• Ability to promote collaboration and teamwork across organizational boundaries
Bear Communications is an equal opportunity employer and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. Women, minorities and veterans strongly encourage to apply.
Company Overview:
Bear Communications landed its first major contract in Lawrence, Kansas in 2005. From there, Bear Communications grew rapidly, expanded our offerings, and built a staff of over 300 employees operating in multiple states. Through trial and error over the years, Bear Communications was able to establish itself as a full service communications contractor with a reputation for doing great work.
Today, Bear Communications is proud to say that it has a long list of happy clients and glowing recommendations.
Because of our success, Bear Communications now focuses on providing exceptional service – quality over quantity. We are large enough to take on major projects around the country, but not so large that we treat our employees or clients as numbers.
Please apply at
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