Fiber Optic Splicing Tech - Flagstaff, AZ.
Full-time Employee
Arizona
Suddenlink Communications - Flagstaff, AZ.
Pay
Will discuss at interview
Job Description
Position Title: Fiber Optic Splicing Tech Exemption Status: Non-exempt
Department: O/S Plant Construction Job Code: BBT225
Reports to: Upgrade Construction Supervisor Last Updated: 12/10/2013
Job Summary: Under minimal supervision fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices. Installs, disconnects, changes, and repairs services; buries drops; locates lines; and performs service audits as assigned. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers.
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others
Essential Functions:
? Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
? Maintains a unity gain network
? Fulfills FCC-required network tests
? Performs all responsibilities of Broadband Technician I, II and III
? Provides quality customer service surrounding the Company values
? Troubleshoots and repairs the distribution network from bridger to customer's electronic devices
? Performs preventive maintenance of the distribution network through active monitoring
? Adheres to established maintenance windows for any and all outages
? Ability to mentor and assist others
? Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
? Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
? Determines customer's current service levels, inquires about customer preferences and needs, and recommends Company service upgrades or additional products
? Resolves or escalates customer complaints
? Plans daily route, requisitions equipment and supplies, and stocks vehicle
? Maintains and secures Company truck and equipment
? Installs, tests and troubleshoots Company services including video, data and telephone from tap to device
? Uses small hand tools, power tools, meters, and other test equipment
? Meets scheduled appointment windows
? Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
? Represents Company to collect payments and equipment; secures appropriate customer signatures
? Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
? Performs other duties as assigned
Minimum Position Qualifications:
? Ability to splice and test fiber optic cable in addition to requirements of Broadband Technician IV and V
? High school diploma or equivalent
? Appropriate valid driver’s license and a good driving record
? Meets or exceeds all requirements of a Broadband Technician III or equivalent experience
? Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer) to fulfill job requirements
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Ability to mentor and assist others
? Ability to comply with all Company implemented safety procedures
? Skill in using a Windows-based computer
? Knowledge of advanced mathematics and electronics
? Bi-lingual proficiency preferred in some locations
Preferred Position Qualifications:
? Minimum of Broadband Technician IV experience
? Customer service and sales experience preferred
? Associate degree or equivalent preferred
? NCTI and/or SCTE courses preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Exposure to dust, dirt, noise, insects, cleaning solutions
? Work performed near power lines and electricity
Physical Requirements:
? Ability to communicate in person and by telephone
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
? Ability to climb poles using gaffs, hooks and climbing belt as needed
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to work while standing 50 -70% of the time
? Ability to drive Company vehicle in a safe and responsible manner
Department: O/S Plant Construction Job Code: BBT225
Reports to: Upgrade Construction Supervisor Last Updated: 12/10/2013
Job Summary: Under minimal supervision fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices. Installs, disconnects, changes, and repairs services; buries drops; locates lines; and performs service audits as assigned. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers.
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others
Essential Functions:
? Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
? Maintains a unity gain network
? Fulfills FCC-required network tests
? Performs all responsibilities of Broadband Technician I, II and III
? Provides quality customer service surrounding the Company values
? Troubleshoots and repairs the distribution network from bridger to customer's electronic devices
? Performs preventive maintenance of the distribution network through active monitoring
? Adheres to established maintenance windows for any and all outages
? Ability to mentor and assist others
? Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
? Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
? Determines customer's current service levels, inquires about customer preferences and needs, and recommends Company service upgrades or additional products
? Resolves or escalates customer complaints
? Plans daily route, requisitions equipment and supplies, and stocks vehicle
? Maintains and secures Company truck and equipment
? Installs, tests and troubleshoots Company services including video, data and telephone from tap to device
? Uses small hand tools, power tools, meters, and other test equipment
? Meets scheduled appointment windows
? Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
? Represents Company to collect payments and equipment; secures appropriate customer signatures
? Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
? Performs other duties as assigned
Minimum Position Qualifications:
? Ability to splice and test fiber optic cable in addition to requirements of Broadband Technician IV and V
? High school diploma or equivalent
? Appropriate valid driver’s license and a good driving record
? Meets or exceeds all requirements of a Broadband Technician III or equivalent experience
? Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer) to fulfill job requirements
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Ability to mentor and assist others
? Ability to comply with all Company implemented safety procedures
? Skill in using a Windows-based computer
? Knowledge of advanced mathematics and electronics
? Bi-lingual proficiency preferred in some locations
Preferred Position Qualifications:
? Minimum of Broadband Technician IV experience
? Customer service and sales experience preferred
? Associate degree or equivalent preferred
? NCTI and/or SCTE courses preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Exposure to dust, dirt, noise, insects, cleaning solutions
? Work performed near power lines and electricity
Physical Requirements:
? Ability to communicate in person and by telephone
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
? Ability to climb poles using gaffs, hooks and climbing belt as needed
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to work while standing 50 -70% of the time
? Ability to drive Company vehicle in a safe and responsible manner
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #49571 •
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