Service Manager
Full-time Employee
Florida
Ft. Lauderdale, FL/SE FL
Starts
ASAP
Pay
Open
Qualifications
See below job description
Other Requirements
See below job description
Job Description
Hotwire Business Solutions is a next-generation converged communications provider that delivers service over an extensive state-of-the-art Fiber Optic network. Hotwire's Fision Work products provide a full suite of advanced business solutions including High Speed Internet, Voice, Video Conferencing, Security, and IPTV delivering businesses enterprise-quality services.
Works closely with various members of the Sales and Operations Teams as well as our customers to ensure new account activations and customer changes are provided the correct service(s) within appropriate timelines. Communicates and acts as a liaison between Sales, Engineering and Field Service Technicians to ensure targets are met. The successful candidate must be able to use their previous experience with telecommunication installs and project management experience to successfully and efficiently install our customer base while solving problems and implementing the best solutions in order to meet aggressive timelines in a professional manner.
JOB EXPECTATIONS |
• Scrub all incoming orders/contracts and verify any outstanding questions or concerns with the customer to ensure their installation completes to their expectation at the time of the first install.
• Communicate with the customer and follow the order through installation to ensure the customer is satisfied with the service(s) and goods delivered.
• Responsible for scheduling cabling technicians for each customer install per the customer request and ensuring the work is completed as requested at the highest level of professionalism and within installation standards.
• Request dispatch technicians to complete the installation and activation of all customer equipment.
• Drive and challenge performance of field resources to complete and improve design, engineering and completion of builds.
• Track and report daily activity via Salesforce in addition to forecasting weekly and monthly productivity of cabling installers and activations technicians.
• Act as a liaison between Sales, Engineering, and all inside plant resources to efficiently complete cabling, splicing, installations and activations.
• Identify additional opportunities for installation processes and procedures.
• Responsible for providing occasional support of escalations 24x7 for mission critical network facilities related to the department’s scope of duties.
• Vendor management responsibilities which include developing and managing cabling installer and surveyor scorecards, assessing technicians, monitoring daily workload, and managing timelines and projects through to completion.
• Participate in cross functional meetings with various departments in relation to network projects and assisting with and managing to departmental and network budgets.
• Handle specialty services customers to the highest level of professionalism and sense of urgency as these relationships cultivate extensive relationships for the company.
QUALIFICATIONS |
• Accredited college degree required
• Minimum 5 years related experience
• Customer service experience required
• Working knowledge of routers, switches, servers and various related equipment preferred
• Knowledge of structured cabling practices and processes (TIA/EIA/BICSI) are a plus
• Strong vendor management skills
• Strong project management skills and experience
• Strong time and organization management skills a must
• Self-starter who can work effectively, independently, as well as, in a cross functional team environment
• Comfortable working in an unstructured, fast paced environment that embraces an entrepreneurial spirit
Works closely with various members of the Sales and Operations Teams as well as our customers to ensure new account activations and customer changes are provided the correct service(s) within appropriate timelines. Communicates and acts as a liaison between Sales, Engineering and Field Service Technicians to ensure targets are met. The successful candidate must be able to use their previous experience with telecommunication installs and project management experience to successfully and efficiently install our customer base while solving problems and implementing the best solutions in order to meet aggressive timelines in a professional manner.
JOB EXPECTATIONS |
• Scrub all incoming orders/contracts and verify any outstanding questions or concerns with the customer to ensure their installation completes to their expectation at the time of the first install.
• Communicate with the customer and follow the order through installation to ensure the customer is satisfied with the service(s) and goods delivered.
• Responsible for scheduling cabling technicians for each customer install per the customer request and ensuring the work is completed as requested at the highest level of professionalism and within installation standards.
• Request dispatch technicians to complete the installation and activation of all customer equipment.
• Drive and challenge performance of field resources to complete and improve design, engineering and completion of builds.
• Track and report daily activity via Salesforce in addition to forecasting weekly and monthly productivity of cabling installers and activations technicians.
• Act as a liaison between Sales, Engineering, and all inside plant resources to efficiently complete cabling, splicing, installations and activations.
• Identify additional opportunities for installation processes and procedures.
• Responsible for providing occasional support of escalations 24x7 for mission critical network facilities related to the department’s scope of duties.
• Vendor management responsibilities which include developing and managing cabling installer and surveyor scorecards, assessing technicians, monitoring daily workload, and managing timelines and projects through to completion.
• Participate in cross functional meetings with various departments in relation to network projects and assisting with and managing to departmental and network budgets.
• Handle specialty services customers to the highest level of professionalism and sense of urgency as these relationships cultivate extensive relationships for the company.
QUALIFICATIONS |
• Accredited college degree required
• Minimum 5 years related experience
• Customer service experience required
• Working knowledge of routers, switches, servers and various related equipment preferred
• Knowledge of structured cabling practices and processes (TIA/EIA/BICSI) are a plus
• Strong vendor management skills
• Strong project management skills and experience
• Strong time and organization management skills a must
• Self-starter who can work effectively, independently, as well as, in a cross functional team environment
• Comfortable working in an unstructured, fast paced environment that embraces an entrepreneurial spirit
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #48690 •
tiny link cabl.co/emPu
