Supervisor, Technical Operations - Contractors
Full-time Employee
Georgia
Available in Albany, GA
Starts
Immediate start date
Pay
To be discussed at interview.
Qualifications
High School Diploma or GED required.
Capable of using Arris WorkAssure program, CSG
Must possess comprehensive knowledge of safety techniques and procedures, all tools, test equipment, customer premises equipment and cable materials utilized by residential Field Technicians.
Must possess working knowledge of basic electricity, electronics theory, applicable FCC and NEC requirements and restrictions, CATV design including system map reading, maintenance, and basic headend.
Other Requirements
5+ years’ experience as a Chief Technician with familiarity with all CATV technical jobs.
Requires demonstrated aptitude with mechanical and electrical disciplines.
Valid drivers’ license required; satisfactory driving record without major violations.
Must possess good written and oral communication skills.
Computer networking course work preferred.
Job Description
To provide technical leadership and supervision to authorized field contractor companies to ensure high quality customer service and workmanship to residential customers.
Specific Responsibilities:
Coordinates communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
Resolves technical problems with customers and contractor technicians through effective verbal and written communication. Ensures complete resolution of customer complaints, including follow-up calls.
Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies.
Coordinates with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting.
Work with management to ensure proper levels of contractors to meet quota demands.
Responsible for supervision of Mediacom QA policy of installation vendor jobs.
Oversees contractor badging process, and conducts installation vendor compliance inspections.
Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends.
Must be able to travel as needed.
Perform other duties as assigned.
Specific Responsibilities:
Coordinates communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
Resolves technical problems with customers and contractor technicians through effective verbal and written communication. Ensures complete resolution of customer complaints, including follow-up calls.
Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies.
Coordinates with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting.
Work with management to ensure proper levels of contractors to meet quota demands.
Responsible for supervision of Mediacom QA policy of installation vendor jobs.
Oversees contractor badging process, and conducts installation vendor compliance inspections.
Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends.
Must be able to travel as needed.
Perform other duties as assigned.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #47949 •
tiny link cabl.co/emDx
