Sup, System Maintenance (3rd Shift) Asheville, NC
Full-time Employee
North Carolina
Asheville, NC
Starts
Immediately
Qualifications
Education
Associates degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience
Experience in construction and/or maintenance of optical and coax distribution networks
Supervisory experience in a technical environment preferred or equivalent work experience
Job Description
JOB SUMMARY
Supervise Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILTIES
Actively support all efforts to optimize network performance and reliability, in order to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Establish positive employee relations through effective individual and team communication and provide ongoing support
Regularly observe and mentor employees in regard to safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards.
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration and etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, TAC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Know, understand and follow company policy; maintain records and documents accordingly
Adhere to industry specific local, state, and federal regulations, as applicable
Perform other duties as requested by manager
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to perform job from high places (i.e. poles and roofs)
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts
Ability to work while standing 50 - 70% of the time
Ability to use personal computer and software applications including Microsoft Office
Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
Ability to use handheld communication devices and applications
Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers
Ability to accurately take measurements and apply to position tasks
Certifications and Licenses
Valid driver's license with satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Demonstrated leadership qualities
Ability to handle multiple projects and tasks
Ability to prioritize and organize effectively
Ability to supervise, mentor and motivate others
Ability to successfully manage face-to-face customer interactions and resolutions
Advanced knowledge of HFC Distribution Network
Moderate knowledge of IP Networks
Moderate knowledge of Headend operation and Customer Premise Network
Basic knowledge of company products and services
Education
Associates degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience
Experience in construction and/or maintenance of optical and coax distribution networks
Supervisory experience in a technical environment preferred or equivalent work experience
WORKING CONDITIONS
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather including extreme heat and cold
Work may be performed at all times of the day or night
Work performed at various heights above ground on telephone/power poles
Work performed near power lines and electricity
Work and travel in inclement weather
Some work may be performed in an office environment
Fast paced, 24 x 7 operation
Supervise Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILTIES
Actively support all efforts to optimize network performance and reliability, in order to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Establish positive employee relations through effective individual and team communication and provide ongoing support
Regularly observe and mentor employees in regard to safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards.
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration and etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, TAC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Know, understand and follow company policy; maintain records and documents accordingly
Adhere to industry specific local, state, and federal regulations, as applicable
Perform other duties as requested by manager
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to perform job from high places (i.e. poles and roofs)
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts
Ability to work while standing 50 - 70% of the time
Ability to use personal computer and software applications including Microsoft Office
Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
Ability to use handheld communication devices and applications
Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers
Ability to accurately take measurements and apply to position tasks
Certifications and Licenses
Valid driver's license with satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Demonstrated leadership qualities
Ability to handle multiple projects and tasks
Ability to prioritize and organize effectively
Ability to supervise, mentor and motivate others
Ability to successfully manage face-to-face customer interactions and resolutions
Advanced knowledge of HFC Distribution Network
Moderate knowledge of IP Networks
Moderate knowledge of Headend operation and Customer Premise Network
Basic knowledge of company products and services
Education
Associates degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience
Experience in construction and/or maintenance of optical and coax distribution networks
Supervisory experience in a technical environment preferred or equivalent work experience
WORKING CONDITIONS
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather including extreme heat and cold
Work may be performed at all times of the day or night
Work performed at various heights above ground on telephone/power poles
Work performed near power lines and electricity
Work and travel in inclement weather
Some work may be performed in an office environment
Fast paced, 24 x 7 operation
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #47886 •
tiny link cabl.co/emCw
