Network Support Technician - Entry Level
Full-time Employee
Florida
West Palm Beach, FL
Starts
Immediate
Pay
Yearly 35k-45k
Qualifications
•1+ years working for a telecommunications service provider (Cable Television,Telephone Company, ISP, etc.) in a network support/service roll.
•1+ years working experience with IP networking (routing, switching, subnets, etc.)
•1+ years customer support/help desk experience.
•Basic knowledge of RF theory a plus.
•Strong communication, interpersonal, and analytical skills.
•Working knowledge of MS operating systems and applications. • Network+, CCENT or equivalent experience desired.
Other Requirements
About 25% travel required. Must be available for on-call duties every 2 to 3 weeks.
Job Description
BASIC FUNCTION
Responsible for providing support as it relates to software, hardware, and network performance. Relies on experience and judgment as well as pre-established procedures and instructions to identify, research and resolve technical problems presented primarily through Level I and II trouble tickets. Documents, tracks and updates tickets and escalations to ensure prompt resolution. Through a proactive approach contributes to established key performance indicators.
DUTIES AND RESPONSIBILITIES
1.Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
2.Provide technical support to field technicians.
3.Triage Level I and Level II trouble tickets.
4.Resolve Level I and Level II Network configuration and connectivity issues.
5.Collaborate with the Technical Team to recreate problems in the test environment.
6.Verify issue resolution on the customer’s behalf.
7.Interface with infrastructure, database, and development personnel.
8.Communicate plan, progress, and issues in a timely manner.
9.Actively contribute to ongoing process improvement.
10.Performs other duties or special projects as assigned.
11.Other duties defined by the Department Head.
SCOPE
•Provides Tier 1 and Tier 2 service issues.
•Ensures that requests for support (internal and external) are handled in a timely and courteous manner.
•Participates in the customer retention process.
•Keeps up to date on latest industry trends and developments.
•Constantly improve and solidify skills.
•Investigate Copyright Infringement, coordinating with peers to obtain support data then identify and communicate with abusers.
Responsible for providing support as it relates to software, hardware, and network performance. Relies on experience and judgment as well as pre-established procedures and instructions to identify, research and resolve technical problems presented primarily through Level I and II trouble tickets. Documents, tracks and updates tickets and escalations to ensure prompt resolution. Through a proactive approach contributes to established key performance indicators.
DUTIES AND RESPONSIBILITIES
1.Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
2.Provide technical support to field technicians.
3.Triage Level I and Level II trouble tickets.
4.Resolve Level I and Level II Network configuration and connectivity issues.
5.Collaborate with the Technical Team to recreate problems in the test environment.
6.Verify issue resolution on the customer’s behalf.
7.Interface with infrastructure, database, and development personnel.
8.Communicate plan, progress, and issues in a timely manner.
9.Actively contribute to ongoing process improvement.
10.Performs other duties or special projects as assigned.
11.Other duties defined by the Department Head.
SCOPE
•Provides Tier 1 and Tier 2 service issues.
•Ensures that requests for support (internal and external) are handled in a timely and courteous manner.
•Participates in the customer retention process.
•Keeps up to date on latest industry trends and developments.
•Constantly improve and solidify skills.
•Investigate Copyright Infringement, coordinating with peers to obtain support data then identify and communicate with abusers.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #47654 •
tiny link cabl.co/emyM
