Technical Training Manager
Full-time Employee
South Dakota
Sioux Falls, SD
Starts
TBD
Qualifications
EXPERIENCE AND EDUCATION:
• Vocational Degree or equivalent experience required.
• NCTI certification through Advanced Technician required.
• Three to five years of experience in the telecommunications industry required.
• Minimum of one year of management experience required.
• Training or instructional experience preferred.
Job Description
JOB PURPOSE:
Direct, develop, and execute successful and comprehensive training, and quality assurance programs designed to support all facets of field operations.
ESSENTIAL FUNCTIONS:
• Lead, deliver, and monitor a successful, comprehensive training program designed to encourage and facilitate professional development. Review and revise key performance and learning indicators as necessary.
• Promote a “continuous improvement” mentality, strategy, and atmosphere that offer employees opportunities for professional growth and development, while supporting optimal customer satisfaction.
• Standardize training programs across regions and develop an effective training manual.
• Translate defined objectives into effective work plans and procedures.
• Ensure appropriate training, swift resolution to problems, accurate transactions, and regular and accurate reports.
• Identify, communicate, and reinforce best practices and designed behaviors; empower team members with the skills and information they need to succeed in their jobs.
• Serve as a technical liaison between various departments including technology and customer service.
• Foster positive communication within and across organizational boundaries; tap into employee knowledge and experience to improve processes and procedures, and to resolve problems.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
• Consistently monitor performance for quality and coaching opportunities.
• Set daily, monthly, and weekly goals designed to reach department expectations.
• Possess superior communication and presentation skills.
• Maintain current, valid driver’s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position).
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Communicate with other departments to handle any escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midcontinent Communications.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility..
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midcontinent policies and procedures.
• Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
• Vocational Degree or equivalent experience required.
• NCTI certification through Advanced Technician required.
• Three to five years of experience in the telecommunications industry required.
• Minimum of one year of management experience required.
• Training or instructional experience preferred.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.
Direct, develop, and execute successful and comprehensive training, and quality assurance programs designed to support all facets of field operations.
ESSENTIAL FUNCTIONS:
• Lead, deliver, and monitor a successful, comprehensive training program designed to encourage and facilitate professional development. Review and revise key performance and learning indicators as necessary.
• Promote a “continuous improvement” mentality, strategy, and atmosphere that offer employees opportunities for professional growth and development, while supporting optimal customer satisfaction.
• Standardize training programs across regions and develop an effective training manual.
• Translate defined objectives into effective work plans and procedures.
• Ensure appropriate training, swift resolution to problems, accurate transactions, and regular and accurate reports.
• Identify, communicate, and reinforce best practices and designed behaviors; empower team members with the skills and information they need to succeed in their jobs.
• Serve as a technical liaison between various departments including technology and customer service.
• Foster positive communication within and across organizational boundaries; tap into employee knowledge and experience to improve processes and procedures, and to resolve problems.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
• Consistently monitor performance for quality and coaching opportunities.
• Set daily, monthly, and weekly goals designed to reach department expectations.
• Possess superior communication and presentation skills.
• Maintain current, valid driver’s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position).
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Communicate with other departments to handle any escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midcontinent Communications.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility..
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midcontinent policies and procedures.
• Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
• Vocational Degree or equivalent experience required.
• NCTI certification through Advanced Technician required.
• Three to five years of experience in the telecommunications industry required.
• Minimum of one year of management experience required.
• Training or instructional experience preferred.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.
Contact
x x x x Canceled/Expired Listing x x x x
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