DIRECTV Installation Contractor Des Moines, Iowa
Independent Contractor
Iowa
Des Moines, Iowa
Starts
Hiring Now
Pay
Provided at Time of Contract
Qualifications
PRIOR DIRECTV INSTALLATION AND SERVICE WORK A MUST.
SPECIAL FEATURES
Employees are expected to have their own tools and vehicle needed to complete installation and service tickets in a professional manner.
Tool list will be discussed during selection process.
PHYSICAL REQUIREMENTS
Physical dexterity skills
Ability to lift up to 50 lbs.
Other Requirements
The ITSC is responsible for monitoring and responding to tickets that are dispatched electronically or telephonically for completion within company specified metrics and DirecTV metrics. The ITSC must utilize and posses sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner. At a minimum this REQUIRES:
ITSCs MUST be certified SBCA Level 1 certified. The ITSCs must have a reliable vehicle, all tools to complete work assignments.
Job Description
The Independent Telecommunications Service Consultant (ITSC) is responsible for DBS installations and DBS service as requested by the Company. All work will be performed under the strict contract guidelines of DirecTV Home Services (DTV HOME SERVICES and/or DirecTV). The ITSC is responsible for completion of all service, trouble, maintenance and installation tickets impacting our customers. The ITSC is responsible for monitoring and responding to tickets that are dispatched electronically or telephonically for completion within company specified metrics and DirecTV metrics. The ITSC must utilize and posses sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner. At a minimum this REQUIRES:
ITSCs MUST be certified SBCA Level 1 certified. The ITSCs must have a reliable vehicle, all tools to complete work assignments, a laptop computer with internet access, smart mobile phone, a scanner and DTV HOME SERVICES approved drop materials necessary to perform DBS installations and DBS service under the DTV HOME SERVICES Guidelines. All ITSCs are required to possess and maintain a minimum of a Level I SBCA certification.
DETAILS
Reports to: Lead ITSC
Hours: Up to 40 + Hours/Week
Pay: Rate Card will be provided at the time of contract
Job Description: Please refer below
Tool Requirement: Own tools - Laptop with internet access, Smart Phone, Scanner (or ability to electronically attach documents to work orders), Birdog USB Plus meter, Inclinometer and all tools required to complete assigned work.
Vehicle: Own - In excellent working order
Benefits: None
ESSENTIAL RESPONSIBILITIES
DTV HOME SERVICES Hiring Guidelines – ITSC is responsible for submitting both pre-contract drug testing and lifetime background checks, which must meet the hiring criteria of the DTV HOME SERVICES Guidelines. Drug testing services are to be conducted by the Companies vendor, at cost plus administrative fees to be determined by the Company and will be deducted from invoices of ITSC.
No Exceptions to this will be discussed or revisited.
ITSC agrees to provide “Company with an affidavit verifying they have completed Motor Vehicle Reports and verified a valid driver’s license on any employee or sub-contractor that may execute work on Company’s behalf. Company may elect to perform these checks at any time at its cost plus administrative fees, through an invoice deduction.
ITSC shall furnish any vehicles or tools that are necessary to perform the work. ITSC shall use new or late model damage-free, well-maintained trucks or vans only.
Company reserves the right to request pictures of said vehicle with the ITSC in the foreground, delivered to the corporate address, at the cost of the ITSC
ITSC shall provide, at its own expense, all installation materials necessary to complete the DBS installation and service work. ITSC shall utilize drop materials that are approved by the Company in writing, which the Company may amend from time to time.
ITSC agrees to manage personnel to the standards and policies set forth in writing by the Company in order to meet the DTV HOME SERVICES Guidelines.
Quality Assurance: As required by DTV HOME SERVICES Guidelines, ITSC shall perform an inspection of at least 15% of all installation-related Siebel Work orders and submit reports to the local Company management weekly with photo documentation. ITSC agrees to upload all photo documentation to Company payment systems prior to submitting invoices.
Quality Control (QC) of all work will be performed to assure that all work is performed within the scope of DTV HOME SERVICES and Company requirements.
ITSC shall meet all scheduled time lines for work so that it avoids any conflict, delay in or interference with the work of the Company or other Subcontractors.
ITSC shall complete all scheduled appointments at the scheduled time, even if they are unable to confirm the appointment with the customer or property owner on the scheduled date.
Performs other related duties as assigned and required
NON-ESSENTIAL RESPONSIBILITIES
Performs other related duties as assigned and required
KNOWLEDGE, SKILLS, AND ABILITIES
Microsoft Office Suite of Products
Willingness to embrace change
Strong Oral communication skills
Math aptitude
Written communication skills
Time management
Reading skills
Professionalism a must
Strong Technical communication Skills
Strong Customer service Skills
EDUCATION AND EXPERIENCE
All ITSCs are REQUIRED to acquire and maintain a minimum of a Level I SBCA certification
Degree: High School Diploma or Equivalent
PRIOR DIRECTV INSTALLATION AND SERVICE WORK A MUST.
SPECIAL FEATURES
Employees are expected to have their own tools and vehicle needed to complete installation and service tickets in a professional manner.
Tool list will be discussed during selection process.
PHYSICAL REQUIREMENTS
Physical dexterity skills
Ability to lift up to 50 lbs.
$$ Rate card to be provided at time of contract
ITSCs MUST be certified SBCA Level 1 certified. The ITSCs must have a reliable vehicle, all tools to complete work assignments, a laptop computer with internet access, smart mobile phone, a scanner and DTV HOME SERVICES approved drop materials necessary to perform DBS installations and DBS service under the DTV HOME SERVICES Guidelines. All ITSCs are required to possess and maintain a minimum of a Level I SBCA certification.
DETAILS
Reports to: Lead ITSC
Hours: Up to 40 + Hours/Week
Pay: Rate Card will be provided at the time of contract
Job Description: Please refer below
Tool Requirement: Own tools - Laptop with internet access, Smart Phone, Scanner (or ability to electronically attach documents to work orders), Birdog USB Plus meter, Inclinometer and all tools required to complete assigned work.
Vehicle: Own - In excellent working order
Benefits: None
ESSENTIAL RESPONSIBILITIES
DTV HOME SERVICES Hiring Guidelines – ITSC is responsible for submitting both pre-contract drug testing and lifetime background checks, which must meet the hiring criteria of the DTV HOME SERVICES Guidelines. Drug testing services are to be conducted by the Companies vendor, at cost plus administrative fees to be determined by the Company and will be deducted from invoices of ITSC.
No Exceptions to this will be discussed or revisited.
ITSC agrees to provide “Company with an affidavit verifying they have completed Motor Vehicle Reports and verified a valid driver’s license on any employee or sub-contractor that may execute work on Company’s behalf. Company may elect to perform these checks at any time at its cost plus administrative fees, through an invoice deduction.
ITSC shall furnish any vehicles or tools that are necessary to perform the work. ITSC shall use new or late model damage-free, well-maintained trucks or vans only.
Company reserves the right to request pictures of said vehicle with the ITSC in the foreground, delivered to the corporate address, at the cost of the ITSC
ITSC shall provide, at its own expense, all installation materials necessary to complete the DBS installation and service work. ITSC shall utilize drop materials that are approved by the Company in writing, which the Company may amend from time to time.
ITSC agrees to manage personnel to the standards and policies set forth in writing by the Company in order to meet the DTV HOME SERVICES Guidelines.
Quality Assurance: As required by DTV HOME SERVICES Guidelines, ITSC shall perform an inspection of at least 15% of all installation-related Siebel Work orders and submit reports to the local Company management weekly with photo documentation. ITSC agrees to upload all photo documentation to Company payment systems prior to submitting invoices.
Quality Control (QC) of all work will be performed to assure that all work is performed within the scope of DTV HOME SERVICES and Company requirements.
ITSC shall meet all scheduled time lines for work so that it avoids any conflict, delay in or interference with the work of the Company or other Subcontractors.
ITSC shall complete all scheduled appointments at the scheduled time, even if they are unable to confirm the appointment with the customer or property owner on the scheduled date.
Performs other related duties as assigned and required
NON-ESSENTIAL RESPONSIBILITIES
Performs other related duties as assigned and required
KNOWLEDGE, SKILLS, AND ABILITIES
Microsoft Office Suite of Products
Willingness to embrace change
Strong Oral communication skills
Math aptitude
Written communication skills
Time management
Reading skills
Professionalism a must
Strong Technical communication Skills
Strong Customer service Skills
EDUCATION AND EXPERIENCE
All ITSCs are REQUIRED to acquire and maintain a minimum of a Level I SBCA certification
Degree: High School Diploma or Equivalent
PRIOR DIRECTV INSTALLATION AND SERVICE WORK A MUST.
SPECIAL FEATURES
Employees are expected to have their own tools and vehicle needed to complete installation and service tickets in a professional manner.
Tool list will be discussed during selection process.
PHYSICAL REQUIREMENTS
Physical dexterity skills
Ability to lift up to 50 lbs.
$$ Rate card to be provided at time of contract
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #44801 •
tiny link cabl.co/elOL
