Headend Technician - Suddenlink Communications
Full-time Employee
California
Truckee, CA
Starts
As soon as possible once the interviewing process has been completed.
Pay
Pay is based on experience. Excellent benefits package available!
Qualifications
Minimum Position Qualifications:
? High school diploma or equivalent
? Knowledge and application of advanced mathematics and electronics
? Knowledge of local, state and federal regulations regarding cable television and familiarity with the National Electric Safety Code
? Proficient in using a Windows-based computer
*Please see job desription for complete list of position qualifications.*
Other Requirements
All applications must be received online at
Job Description
Job Summary: Under minimal supervision the Suddenlink Headend Technician I constructs, installs, operates, repairs, and maintains Master Telecommunication Center (MTC/headend) components. Monitors reception and distribution of off-air, satellite, microwave, studio feed, and locally-originated programming to the network utilizing coaxial cable, microwave and fiber optic transmission technologies. This position will report to the Truckee, CA system office; however, will also support the MTC/headends in the Auburn, Bishop, Mammoth Lakes, and Marina California offices.
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity - Family First - Creativity - Customer Service - Positive Attitude & Excellence - Take Pride - Knowledge & Skills - Corporate Citizenship - Care About Others
Essential Functions:
? Provides quality internal and external customer service surrounding Suddenlink’s values
? Installs, maintains, provisions, checks and adjusts MTC/headend equipment including CATV, telephony, high-speed data communications, networking, and other equipment (specifics may vary by specialty)
? Performs routine checks of RF levels and headend alignment
? Performs status monitoring of RF and data performance and reports and/or repairs discrepancies
? Verifies video and audio levels for satellite and stereo processing equipment
? Monitors commercial insertion equipment for performance as needed
? Assists the supervisor with work flow, training, quality assurance and providing support and direction to other technicians
? Ensures transmission and distribution equipment and active cable plant meet Suddenlink, franchise and FCC standards
? Analyzes and troubleshoot problems for quick resolution in collaboration with network operations center
? Maintains accurate inventory of headend network elements within element manager database
? Measures network performance and diagnose network problems using measurement and diagnostic tools and methods
? Ensures installation, documentation and turn-up of circuits and equipment conform to engineering standards
? Reads and comprehends system maps, plans, and other visuals related to communications service
? Assists with maintenance of required logs, records, drawings and other documentation
? Works with technicians to successfully activate new customers
? Performs standby and other duties as assigned
? Participates in out of area system(s) support, trainings, meetings, etc. as needed, which will require travel
Minimum Position Qualifications:
? High school diploma or equivalent
? Knowledge and application of advanced mathematics and electronics
? Knowledge of local, state and federal regulations regarding cable television and familiarity with the National Electric Safety Code
? Proficient in using a Windows-based computer
? Significant field experience as broadband technician or equivalent “hands on” experience with CATV, fiber optics, microwave, broadband or telephony experience
? Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer, analyzer) to fulfill job requirements
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Ability to mentor and assist others
? Ability to comply with all Suddenlink implemented safety procedures
? Appropriate valid driver’s license and driving record within Suddenlink standards
Preferred Position Qualifications:
? Broadband Technician IV or equivalent experience preferred
? Associate degree in related field or two (2) years formal electronics training preferred
? NCTI and/or SCTE courses preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Exposure to dust, dirt, noise, insects, cleaning solutions
? Work performed near power lines and electricity
? Work, including travel, outdoors in adverse weather conditions day or night
Physical Requirements:
? Ability to communicate in person and by telephone
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds)
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to work while standing 50-70% of the time
? Ability to drive Suddenlink vehicle in a safe and responsible manner
SUDDENLINK IS AN EQUAL OPPORTUNITY EMPLOYER
The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.
Honesty & Integrity - Family First - Creativity - Customer Service - Positive Attitude & Excellence - Take Pride - Knowledge & Skills - Corporate Citizenship - Care About Others
Essential Functions:
? Provides quality internal and external customer service surrounding Suddenlink’s values
? Installs, maintains, provisions, checks and adjusts MTC/headend equipment including CATV, telephony, high-speed data communications, networking, and other equipment (specifics may vary by specialty)
? Performs routine checks of RF levels and headend alignment
? Performs status monitoring of RF and data performance and reports and/or repairs discrepancies
? Verifies video and audio levels for satellite and stereo processing equipment
? Monitors commercial insertion equipment for performance as needed
? Assists the supervisor with work flow, training, quality assurance and providing support and direction to other technicians
? Ensures transmission and distribution equipment and active cable plant meet Suddenlink, franchise and FCC standards
? Analyzes and troubleshoot problems for quick resolution in collaboration with network operations center
? Maintains accurate inventory of headend network elements within element manager database
? Measures network performance and diagnose network problems using measurement and diagnostic tools and methods
? Ensures installation, documentation and turn-up of circuits and equipment conform to engineering standards
? Reads and comprehends system maps, plans, and other visuals related to communications service
? Assists with maintenance of required logs, records, drawings and other documentation
? Works with technicians to successfully activate new customers
? Performs standby and other duties as assigned
? Participates in out of area system(s) support, trainings, meetings, etc. as needed, which will require travel
Minimum Position Qualifications:
? High school diploma or equivalent
? Knowledge and application of advanced mathematics and electronics
? Knowledge of local, state and federal regulations regarding cable television and familiarity with the National Electric Safety Code
? Proficient in using a Windows-based computer
? Significant field experience as broadband technician or equivalent “hands on” experience with CATV, fiber optics, microwave, broadband or telephony experience
? Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer, analyzer) to fulfill job requirements
? Ability to prioritize and organize effectively
? Ability to work independently and with others
? Ability to mentor and assist others
? Ability to comply with all Suddenlink implemented safety procedures
? Appropriate valid driver’s license and driving record within Suddenlink standards
Preferred Position Qualifications:
? Broadband Technician IV or equivalent experience preferred
? Associate degree in related field or two (2) years formal electronics training preferred
? NCTI and/or SCTE courses preferred
Environmental Conditions:
? Work indoors in poorly ventilated areas such as attics during extreme heat
? Exposure to dust, dirt, noise, insects, cleaning solutions
? Work performed near power lines and electricity
? Work, including travel, outdoors in adverse weather conditions day or night
Physical Requirements:
? Ability to communicate in person and by telephone
? Hand and finger dexterity to carry and to use tools and equipment as necessary
? Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
? Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds)
? Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
? Ability to work while standing 50-70% of the time
? Ability to drive Suddenlink vehicle in a safe and responsible manner
SUDDENLINK IS AN EQUAL OPPORTUNITY EMPLOYER
Contact
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job listing #42877 •
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