Cable Field Service Supervisor
Full-time Employee
Texas
San Antonio,Texas
Starts
February 2014
Pay
Based on experience and will be discussed during interview
Qualifications
Must have 2-4 yrs cable/telephony and inter net installation industry experience. Must have great communication skills and technical skills in order to support technician field staff. Ability to perform quality control audits and ensure that proper training is adhered to all field tech staff. Must have supervisory experience where you have managed people. SelF starter and drive to get the job done without excessive direction.
Other Requirements
High school diploma or GED
•Valid driver’s license
•Must be able to lift 65 lbs and climb heights and be in crawl spaces
•Previous industry related experience (cable, satellite or security installation)
•Have an overall understanding of the work environment and process
•Intermediate level of technical skills required to complete assignments and develop staff
•Strong organizational and communications skills are a must
•Good writing skills
•Good verbal communication skills.
•Must
Job Description
US CABLE CORPORATION is seeking an experienced Field Supervisor. The Field Supervisor oversees technicians and ensures quality service is being performed. Serves customers and performs installations. This position will oversee the installations, upgrades and repairs of residential cable products and services.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
•Assist with work overflow
•Oversee Lead Technicians and Technicians on team
•Coordinate with General Manager on daily responsibilities including any projects/quality control
•Account for all jobs and verify all daily work that has dropped into default technician numbers
•Coordinate with dispatch to ensure all jobs are statutes’ in the appropriate timeframe
•Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
•Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
•Recruit, train and motivate technicians
•Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
•Follow all company policy and procedures
•Adhere to safety policy
•Other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
•Assist with work overflow
•Oversee Lead Technicians and Technicians on team
•Coordinate with General Manager on daily responsibilities including any projects/quality control
•Account for all jobs and verify all daily work that has dropped into default technician numbers
•Coordinate with dispatch to ensure all jobs are statutes’ in the appropriate timeframe
•Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
•Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
•Recruit, train and motivate technicians
•Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
•Follow all company policy and procedures
•Adhere to safety policy
•Other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #42515 •
tiny link cabl.co/eldT
