OPERATIONS MANAGER-ANNE ARUNDEL, MD
Full-time Employee
Maryland
South Baltimore/Anne Arundel county
Starts
ASAP - Drug Screen and Background Check required
Pay
Based on Experience
Qualifications
High school graduate or equivalent
Other Requirements
Ability to communicate verbally in the English language
Excellent customer relation skills
Job Description
Tri Wire Engineering Solutions is a significant and growing company in the telecommunications installation business. We currently have over 800 employees in 11 states and over 18 locations. As a nationwide contractor of voice, internet and television cable we service companies like Comcast, Charter, Time Warner, Cablevision and Cox Communication.
TriWire offers an exciting, challenging and dynamic work environment. We offer paid holidays, 6 paid personal days per year, vacation, health and dental plans, short term disability, life insurance and Gym reimbursement program.
The Operations Manager (OM) is responsible for the Revenue, Profitability, and Day-to-Day technical operations of the local market. The OM must have experience in understanding cable, voice and internet installation, and have a general understanding of dispatch, routing jobs, and customer service.
This individual must demonstrate the ability to work in a fast paced environment, have excellent communication skills (verbal and written), and be capable of effective problem solving.
Responsibilities include:
1. Interfacing with the client to assure that customer specifications and quality metrics are being achieved.
2. Acquiring new business development opportunities with the client to assure growth in the local market.
3. Assuring favorable profitability of the local market
4. Supervising Field Managers, Field Supervisors, and office staff to assure that proper time and attendance, routing, billing and dispatch interfaces of field technicians are properly performed.
5. Being a business partner of the Quality Assurance manager to assure that technicians are properly on-boarded in a timely manner and effectively trained to perform technical responsibilities?
6. Working closely with the Quality Assurance Manager to make sure that safety policies and procedures are being followed, including chairing the safety committee, and assuring that safety training is being conducted.
EXPERIENCE AND BACKGROUND:
5 years experience in the telecommunication industry - Broadband preferred
Proficiency in MS Office-Word, PowerPoint, Excel a must
Excellent organization
Time management skills
EOE
TriWire offers an exciting, challenging and dynamic work environment. We offer paid holidays, 6 paid personal days per year, vacation, health and dental plans, short term disability, life insurance and Gym reimbursement program.
The Operations Manager (OM) is responsible for the Revenue, Profitability, and Day-to-Day technical operations of the local market. The OM must have experience in understanding cable, voice and internet installation, and have a general understanding of dispatch, routing jobs, and customer service.
This individual must demonstrate the ability to work in a fast paced environment, have excellent communication skills (verbal and written), and be capable of effective problem solving.
Responsibilities include:
1. Interfacing with the client to assure that customer specifications and quality metrics are being achieved.
2. Acquiring new business development opportunities with the client to assure growth in the local market.
3. Assuring favorable profitability of the local market
4. Supervising Field Managers, Field Supervisors, and office staff to assure that proper time and attendance, routing, billing and dispatch interfaces of field technicians are properly performed.
5. Being a business partner of the Quality Assurance manager to assure that technicians are properly on-boarded in a timely manner and effectively trained to perform technical responsibilities?
6. Working closely with the Quality Assurance Manager to make sure that safety policies and procedures are being followed, including chairing the safety committee, and assuring that safety training is being conducted.
EXPERIENCE AND BACKGROUND:
5 years experience in the telecommunication industry - Broadband preferred
Proficiency in MS Office-Word, PowerPoint, Excel a must
Excellent organization
Time management skills
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #42049 •
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