Field Supervisor
Full-time Employee
Florida
Miami, FL 33166
Starts
ASAP
Pay
DOE
Job Description
ITG is growing rapidly and now hiring!
The Field Supervisor oversee technicians and ensure quality service is being performed. This position will oversee the installation, upgrade and repair of residential and commercial cable products and services to Comcast’s and ITG’s standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Monitor and manage technician productivity within the assigned market to ensure compliance with ITG policies and procedures
• Communicate daily with the Warehouse Manager to ensure that the proper equipment is available for installation needs
• Work with the Warehouse Manager to identify any equipment that is not accounted for that has been issued to a technician on their respected team
• Assist with work overflow
• Coordinate with Project Manager on daily responsibilities including any VIP Projects
• Account for all jobs and verify all daily work that has dropped into default technician numbers
• Coordinate with dispatch to ensure all technicians are onsite to their jobs within the scheduled timeframe
• Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
• Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
• Ensure that employees are receiving the appropriate training required to be successful in their roles
• Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
• Ensure that all technicians are working in a safe manner at all times
• Confirm and verify that all time is being recorded timely and accurately per the company policy
• Conduct 2 Job Site Observations and 2 Vehicle Safety Inspections on each technician assigned to their respected team monthly
• Perform a QC (Quality Control) on 5% of all closed work for each technician assigned to their respected team weekly
• Other duties as assigned
Supervisory Responsibilities
Each supervisor will carry out their responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3-5 years of industry related experience (cable, satellite or security installation)
- Must be able to multi-task
- Strong customer service skills and attention to detail is required
- Ability to understand the role of prioritizing to drive task and project completion
- Have an overall understanding of the work environment and process
- Intermediate level of technical skills required to complete assignments
- Must be able to frequently lift 70 lbs, climb heights and work in attics & crawl spaces
- Strong organizational and communications skills are a must
- Must be able to work under pressure
- The ideal candidate will live within a 30 mile radius of our office
- Highly motivated individuals are desired
- Candidates must be able to pass pre-employment testing (MVR, drug and background)
- Valid driver's license
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
EOE
The Field Supervisor oversee technicians and ensure quality service is being performed. This position will oversee the installation, upgrade and repair of residential and commercial cable products and services to Comcast’s and ITG’s standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Monitor and manage technician productivity within the assigned market to ensure compliance with ITG policies and procedures
• Communicate daily with the Warehouse Manager to ensure that the proper equipment is available for installation needs
• Work with the Warehouse Manager to identify any equipment that is not accounted for that has been issued to a technician on their respected team
• Assist with work overflow
• Coordinate with Project Manager on daily responsibilities including any VIP Projects
• Account for all jobs and verify all daily work that has dropped into default technician numbers
• Coordinate with dispatch to ensure all technicians are onsite to their jobs within the scheduled timeframe
• Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
• Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
• Ensure that employees are receiving the appropriate training required to be successful in their roles
• Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
• Ensure that all technicians are working in a safe manner at all times
• Confirm and verify that all time is being recorded timely and accurately per the company policy
• Conduct 2 Job Site Observations and 2 Vehicle Safety Inspections on each technician assigned to their respected team monthly
• Perform a QC (Quality Control) on 5% of all closed work for each technician assigned to their respected team weekly
• Other duties as assigned
Supervisory Responsibilities
Each supervisor will carry out their responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3-5 years of industry related experience (cable, satellite or security installation)
- Must be able to multi-task
- Strong customer service skills and attention to detail is required
- Ability to understand the role of prioritizing to drive task and project completion
- Have an overall understanding of the work environment and process
- Intermediate level of technical skills required to complete assignments
- Must be able to frequently lift 70 lbs, climb heights and work in attics & crawl spaces
- Strong organizational and communications skills are a must
- Must be able to work under pressure
- The ideal candidate will live within a 30 mile radius of our office
- Highly motivated individuals are desired
- Candidates must be able to pass pre-employment testing (MVR, drug and background)
- Valid driver's license
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #41894 •
tiny link cabl.co/ek3S
