NON PAY COLLECTIONS
Independent Contractor
Virginia
Bluefld-WV, VA-Salem/Pulaski Blackbrg Danville Martinsvll Staunton Waynesboro Winchester/Martinsburg
Starts
ASAP - Field Collection Retention Technicians Needed Immediately for Non-Pays
Pay
Contracted percentage and piece rate for equipment average earnings of $1,000.00-$2,500.00 bi-weekly.
Qualifications
Must be able to pass Drug and Background Tests be Self Motivated and Work Independently while meeting stringent time lines.
Job Description
Growing company seeking professional, experienced field retention specialist.
To be eligible to join the 3 Step team, you must be able to pass a drug screening and criminal background check. You must also have your own insured vehicle and have a valid driver's license. This is a contract position.
Description:
The Retention Specialist is responsible for providing the highest level of Customer Service to our Customers. You must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor. As a Retention Specialist you will negotiate and set up payment plans with individuals who have outstanding Cable bills. You will make outbound telephone calls and door to door home visits to examine each borrower's financial situation and work with them to establish a payment solution. You will be contracted out work each week and will make home visits as well as calls over the phone.
Duties and Responsibilities:
• Contacting consumers informing them they have a delinquent account that needs to be paid
• Negotiate with customers on reasonable arrangements for payment
• Work with 3 Step In-House Collections on errors and discrepancies with customer billing
• Collect Cable Equipment from consumers home if payment arrangement is not agreed upon
• Following all federal, state, and local laws
Desired Characteristics:
• Conscientious: desiring to represent excellence in all aspects, promptness, quality of work, interpersonal relationships
• Flexible: work availability, variety of solutions, variable intensity of customer interactions
• Communication skills: ask clarifying questions, provide clear and concise instruction and information (both verbal and written), listen with an open-mind and with understanding
• Empathy/concern/care: provide genuine understanding and concern for customer's issues and be able to proactively help determine effective and positive solutions.
• Sense of responsibility to others and to self: ability to see and comprehend other's point of view as well as demonstrate one's own responsibility to situation at hand
• Patience: ability to work under pressure, maintain positive approach in stressful situations
• Self-care strategies: implement effective tools/behaviors/actions to re-energize during the work day and on days off to insure positive, productive, and efficient work
• Creative problem-solving skills: ability to comprehend the big picture yet develop and implement creative solutions to insure that the individual pieces will be effectively put in place for successful outcomes
• Self-motivator: ability to set and maintain a productive and successful work pace, set and exceed work and personal goals
To be eligible to join the 3 Step team, you must be able to pass a drug screening and criminal background check. You must also have your own insured vehicle and have a valid driver's license. This is a contract position.
Description:
The Retention Specialist is responsible for providing the highest level of Customer Service to our Customers. You must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor. As a Retention Specialist you will negotiate and set up payment plans with individuals who have outstanding Cable bills. You will make outbound telephone calls and door to door home visits to examine each borrower's financial situation and work with them to establish a payment solution. You will be contracted out work each week and will make home visits as well as calls over the phone.
Duties and Responsibilities:
• Contacting consumers informing them they have a delinquent account that needs to be paid
• Negotiate with customers on reasonable arrangements for payment
• Work with 3 Step In-House Collections on errors and discrepancies with customer billing
• Collect Cable Equipment from consumers home if payment arrangement is not agreed upon
• Following all federal, state, and local laws
Desired Characteristics:
• Conscientious: desiring to represent excellence in all aspects, promptness, quality of work, interpersonal relationships
• Flexible: work availability, variety of solutions, variable intensity of customer interactions
• Communication skills: ask clarifying questions, provide clear and concise instruction and information (both verbal and written), listen with an open-mind and with understanding
• Empathy/concern/care: provide genuine understanding and concern for customer's issues and be able to proactively help determine effective and positive solutions.
• Sense of responsibility to others and to self: ability to see and comprehend other's point of view as well as demonstrate one's own responsibility to situation at hand
• Patience: ability to work under pressure, maintain positive approach in stressful situations
• Self-care strategies: implement effective tools/behaviors/actions to re-energize during the work day and on days off to insure positive, productive, and efficient work
• Creative problem-solving skills: ability to comprehend the big picture yet develop and implement creative solutions to insure that the individual pieces will be effectively put in place for successful outcomes
• Self-motivator: ability to set and maintain a productive and successful work pace, set and exceed work and personal goals
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #41108 •
tiny link cabl.co/ekRc
