Cable Broadband Technician
Full-time Employee
Washington
Port Townsend, WA
Starts
Upon Availability
Pay
Depends on Experience
Qualifications
High School Diploma or equivalent; NCTI or SCTE certification preferred; Valid driver's license; Satisfactory driving record; Auto insurance; Ability to adhere to Local and Federal regulations as well as Company policies
Job Description
Wave Broadband is now seeking Broadband Technicians of all skill levels to assist in the continued expansion of our services and to continue to accelerate our rapid growth! Owned and operated by a dedicated team of industry leaders, Wave supports its customers with decades of experience in advanced cable, internet, and phone technologies. Wave Broadband is one of the most rapid growing providers in the industry today and currently serves over 380,000 customers in Western Washington, Oregon, Sacramento and the San Francisco Bay Area. Don't miss out on this opportunity to join our team and be a part of our continued success!
The Broadband Technician is responsible to provide outstanding customer service contributing to Wave’s success in making customers happy. Under supervision the right candidate will perform basic installations, disconnects and service changes for residential customers as well as perform basic troubleshooting from tap to customer's electronic devices (TV, CPE, Modem, MTA, etc.)
Responsibilities include:
•Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for the reception of cable and other Company services that are offered for single, and multi-family dwellings
•Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc.; as well as following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)
•Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove equipment; connect various options available with customer’s equipment per Company policy(s)
•Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
•Monitor and record system, drop, and in house leakage; maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
•Promote cable, Internet, and other Company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures
•Clean, maintain, stock, and secure assigned vehicle and equipment
•Perform other duties as requested by supervisor
Company Description
Wave Broadband is part of WaveDivision Holdings, LLC. WaveDivision Holdings' mission is to provide 100% of its cable systems with the latest technologies and upgrades including high speed internet, digital cable, home phone service, international programming, DVR, HDTV, and Free TV On Demand services. Wave values diversity, open and informal communication, teamwork, and empowering employees to do what is necessary to effectively serve customers. Wave provides many opportunities for individual and organizational learning and engages in continuous improvement activities. Wave prides itself on being a preferred workplace for employees in the cable broadband industry. We strive to create and maintain a workplace where employees are committed, confident and competent thus ensuring success for all who choose it.
Competitive Pay and Benefits Package including Medical, Dental, 401k, Service Discounts and more! Apply now for more details!
Diverse Workforce / EEO:
WaveDivision Holdings (WDH) recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. WDH requires a drug test, background check, employment, and education verification as conditions of employment. WDH is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.
The Broadband Technician is responsible to provide outstanding customer service contributing to Wave’s success in making customers happy. Under supervision the right candidate will perform basic installations, disconnects and service changes for residential customers as well as perform basic troubleshooting from tap to customer's electronic devices (TV, CPE, Modem, MTA, etc.)
Responsibilities include:
•Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for the reception of cable and other Company services that are offered for single, and multi-family dwellings
•Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc.; as well as following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)
•Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove equipment; connect various options available with customer’s equipment per Company policy(s)
•Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
•Monitor and record system, drop, and in house leakage; maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
•Promote cable, Internet, and other Company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures
•Clean, maintain, stock, and secure assigned vehicle and equipment
•Perform other duties as requested by supervisor
Company Description
Wave Broadband is part of WaveDivision Holdings, LLC. WaveDivision Holdings' mission is to provide 100% of its cable systems with the latest technologies and upgrades including high speed internet, digital cable, home phone service, international programming, DVR, HDTV, and Free TV On Demand services. Wave values diversity, open and informal communication, teamwork, and empowering employees to do what is necessary to effectively serve customers. Wave provides many opportunities for individual and organizational learning and engages in continuous improvement activities. Wave prides itself on being a preferred workplace for employees in the cable broadband industry. We strive to create and maintain a workplace where employees are committed, confident and competent thus ensuring success for all who choose it.
Competitive Pay and Benefits Package including Medical, Dental, 401k, Service Discounts and more! Apply now for more details!
Diverse Workforce / EEO:
WaveDivision Holdings (WDH) recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. WDH requires a drug test, background check, employment, and education verification as conditions of employment. WDH is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #40643 •
tiny link cabl.co/ekJH
