Supervisor, Field Operations
Full-time Employee
West Virginia
Position reports to Summersville, WV location. May cover other locations in WV,MD and VA as well.
Starts
As soon as possible after successful completion of pre-employment screening.
Pay
Competitive salary plus benefits including: Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Accounts, Paid Time Off, Paid Holidays, Company provided 401k contribution & 401k match, and Bonus opportunity
Qualifications
High School or equivalent required. BA/BS preferred but not required. Other post-secondary training or education will be considered if applicable to position. Minimum 5 year’s experience in telecommunications operations in an installation or repair function required. Previous supervisory experience in telecommunication network operations, construction or project management preferred.
Job Description
Job Summary:
Responsible for all aspects of the Shentel Cable field operations. All technicians, installers and repairman in the field organization report to this position for that particular region. Primary function is maintaining network integrity by provider superior customer service in the installation and repair of customer voice, CATV and internet access services. Secondary function is the support of various projects, large and small, throughout the entire Shentel Cable Services service territory.
I. Duties and Responsibilities:
a. Monitoring and efficient management of customer service orders and the field staff that supports the resolution of these service orders.
b. Support regional field operation supervisors’ and technicians needs. Materials, tools, training, planning and prioritization. Staff is local and remote, requiring unique skills to support a widely distributed staff.
c. Support development of implement and manage a preventive maintenance program for all Shentel Cable, voice, CATV and network internet access.
d. Diligently monitor and manage network performance. Review and consider routine system/node sweep, balance and calibration to insure optimum performance.
e. Administer an effective sparing and return/repair program for network hardware and equipment, as well as all other field assets and inventory
f. Develop and maintain the on-call rotation. Be the key point of contact for escalation and resolution of network outages and events.
g. Serve as the key field operations point of contact for major projects involving the field. Support both Greenfield projects and network upgrades.
h. Maintain the fleet of network operations vehicles in proper working order maintaining a professional appearance.
i. Work with other Shentel departments to communicate status of work orders, projects and other network events.
j. Support after hours network troubleshooting efforts as required.
k. Routinely communicate with area managers and support “events” at properties as needed.
l. Responsible for following, supporting, and enforcing all internal control processes and procedures.
II. Qualification Requirements:
a. Education: High School or equivalent required. BA/BS preferred but not required. Other post-secondary training or education will be considered if applicable to position.
b. Experience: Minimum 5 year’s experience in telecommunications operations in an installation or repair function required. Previous supervisory experience in telecommunication network operations, construction or project management preferred. Technical knowledge in CATV, telephony and internet operations experience also considered.
c. Skilled at: Performance measurement and management of cable systems. Installation and repair techniques relative to the field. Field personnel supervision and management, particularly managing installation and repair personnel or construction personnel in the telecommunications industry. Fleet management also a consideration.
d. Special Requirements: Participate in on-call rotation.
This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.
Responsible for all aspects of the Shentel Cable field operations. All technicians, installers and repairman in the field organization report to this position for that particular region. Primary function is maintaining network integrity by provider superior customer service in the installation and repair of customer voice, CATV and internet access services. Secondary function is the support of various projects, large and small, throughout the entire Shentel Cable Services service territory.
I. Duties and Responsibilities:
a. Monitoring and efficient management of customer service orders and the field staff that supports the resolution of these service orders.
b. Support regional field operation supervisors’ and technicians needs. Materials, tools, training, planning and prioritization. Staff is local and remote, requiring unique skills to support a widely distributed staff.
c. Support development of implement and manage a preventive maintenance program for all Shentel Cable, voice, CATV and network internet access.
d. Diligently monitor and manage network performance. Review and consider routine system/node sweep, balance and calibration to insure optimum performance.
e. Administer an effective sparing and return/repair program for network hardware and equipment, as well as all other field assets and inventory
f. Develop and maintain the on-call rotation. Be the key point of contact for escalation and resolution of network outages and events.
g. Serve as the key field operations point of contact for major projects involving the field. Support both Greenfield projects and network upgrades.
h. Maintain the fleet of network operations vehicles in proper working order maintaining a professional appearance.
i. Work with other Shentel departments to communicate status of work orders, projects and other network events.
j. Support after hours network troubleshooting efforts as required.
k. Routinely communicate with area managers and support “events” at properties as needed.
l. Responsible for following, supporting, and enforcing all internal control processes and procedures.
II. Qualification Requirements:
a. Education: High School or equivalent required. BA/BS preferred but not required. Other post-secondary training or education will be considered if applicable to position.
b. Experience: Minimum 5 year’s experience in telecommunications operations in an installation or repair function required. Previous supervisory experience in telecommunication network operations, construction or project management preferred. Technical knowledge in CATV, telephony and internet operations experience also considered.
c. Skilled at: Performance measurement and management of cable systems. Installation and repair techniques relative to the field. Field personnel supervision and management, particularly managing installation and repair personnel or construction personnel in the telecommunications industry. Fleet management also a consideration.
d. Special Requirements: Participate in on-call rotation.
This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #40470 •
tiny link cabl.co/ekGU
