FIELD SUPERVISOR - DOVER, DE
Full-time Employee
Delaware
DOVER, DELAWARE
Starts
ASAP-pending background and drug screen requirements
Pay
Based on experience.
Qualifications
High school graduate or equivalent
Other Requirements
* Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. * Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters * Knowledge of Installation/Service requirements both as it relates to staff & procedures * Ability to use personal computer and software
Job Description
JOB SUMMARY:
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships. Proven history of being a catalyst player with opportunity to grow. Position demands high accountability and expectations from the onset.
ESSENTIAL FUNCTIONS:
* Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
* Manage key components of work flow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multi-task. Works well with others as well as independently.
* Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
Tri Wire Engineering Solutions is a significant and growing company in the telecommunications installation business. As a nationwide contractor of voice, internet and television cable it services Cablevision, Charter, Time Warner, Comcast, and Cox Communication. TriWire offers an exciting, challenging and dynamic work environment. We are committed to providing employees a safe working environment, wages in line with industry standards, excellent training and development, and a fun and fast moving pace with opportunity for advancement. We offer paid holidays, 6 paid personal days per year, vacation, health, dental, short term disability and life insurance, and Gym reimbursement program.
We currently have over 750 employees in 10 states and over 20 locations.
EOE
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships. Proven history of being a catalyst player with opportunity to grow. Position demands high accountability and expectations from the onset.
ESSENTIAL FUNCTIONS:
* Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
* Manage key components of work flow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multi-task. Works well with others as well as independently.
* Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
Tri Wire Engineering Solutions is a significant and growing company in the telecommunications installation business. As a nationwide contractor of voice, internet and television cable it services Cablevision, Charter, Time Warner, Comcast, and Cox Communication. TriWire offers an exciting, challenging and dynamic work environment. We are committed to providing employees a safe working environment, wages in line with industry standards, excellent training and development, and a fun and fast moving pace with opportunity for advancement. We offer paid holidays, 6 paid personal days per year, vacation, health, dental, short term disability and life insurance, and Gym reimbursement program.
We currently have over 750 employees in 10 states and over 20 locations.
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #40152 •
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