Technical - Headend Supervisor
Full-time Employee
Florida
Marco Island
Starts
Negotiable
Pay
Negotiable
Qualifications
MINIMUM QUALIFICATIONS:
- 7 years experience in the HFC industry installing and repairing video delivery system and set top box infrastructure.
- 2 years experience with RFOG and associated equipment.
- Must be able to load, configure and test all software and network elements necessary for the proper operation of an HFC and IPTV video headend.
- In-depth knowledge of IP Networking principles.
- Working knowledge of AC/DC theory as it applies to telecommunications.
- Must have working knowledge
Other Requirements
ADDITIONAL QUALIFICATIONS DESIRED:
- Experience with:
- Cisco - DNCS and Set top Boxes
- Arris - BMR/Bigband, CMTS C4, ServAssure, CMM/Flex VOD
- Harmonic - Prostream encoders
- Pathtrak, Ineoquest and Continuity monitoring systems
- RGB - broadcast network processor (BNP), Modular Media Converter (MMC), Simulcast Edge Processor (SEP), Universal Scalable Modulator(USM)
- Aurora GPON Architecture
- Juniper/Cisco certifications or equivalent
Job Description
Marco Island Cable-NuVu uses high-capacity, IP-centric fiber optic cable connections to provide fast and steady communication services principally to condominium properties and planned communities. From hybrid fiber-coax deployments to the latest in fiber to the unit implementations, MIC-NuVu delivers reliable, high bandwidth products that are positioned as the singular, viable cable television alternative in Collier and Lee County! We’re committed to excellence, delivering the most advanced technology and the best customer service.
Job Description
SUMMARY:
The Technical - Headend Supervisor manages Headend staff and functions associated with the installation, operation and maintenance of MIC-NuVu video (HFC/RFOG), DOCSIS 3 and fiber infrastructure.
DUTIES & RESPONSIBILITIES:
• Manages the daily activities of the Headend and hub sites in order to meet departmental KPIs and company objectives while maintaining high service standards for our customers.
• Reviews service orders and trouble tickets closed by the department for accuracy and then determines route cause analysis
• Performs quality control assessment of all office installations and repairs to ensure they meet company standards. Equipment includes but is not limited to: CMTS, Digital and analog receivers, Video modulation systems, Video multiplexers, Aggregation equipment, Optical lasers and receivers, FTTH RF overlay equipment, Servers, Routers, Switches, SD/HD Encoders, VOD server and storage devices, satellite dishes and receivers.
• Performs skills assessment of all Headend-Technical Technicians and recommends training as required.
• Coordinates monthly safety training to protect employees and company assets.
• Teams with the NOC, field operations and Network Engineering to develop processes to make the company’s network more efficient, reliable and customer centric.
• Oversees FCC proof of performance tests to ensure the proper operation of the system; documenting C/N, CSO,CTB, Chromes, Lummis and Dif-Gain/Dif-Phaz measurements.
• Ensures all equipment is properly alarmed, monitored and remotely accessible.
• Recommends and approves budget, expenditures, and appropriations for the department.
• Communicates with other departments to ensure troubles and service orders are worked in a timely manner.
• Recommends or initiates personnel actions, such as promotions, transfers, discharges, disciplinary measures, pay increases, etc.
• Responsible for timely performance evaluation of employees based upon measurable objective criteria.
• Performs other related duties as assigned to ensure effective operation of the department and the Company.
Job Description
SUMMARY:
The Technical - Headend Supervisor manages Headend staff and functions associated with the installation, operation and maintenance of MIC-NuVu video (HFC/RFOG), DOCSIS 3 and fiber infrastructure.
DUTIES & RESPONSIBILITIES:
• Manages the daily activities of the Headend and hub sites in order to meet departmental KPIs and company objectives while maintaining high service standards for our customers.
• Reviews service orders and trouble tickets closed by the department for accuracy and then determines route cause analysis
• Performs quality control assessment of all office installations and repairs to ensure they meet company standards. Equipment includes but is not limited to: CMTS, Digital and analog receivers, Video modulation systems, Video multiplexers, Aggregation equipment, Optical lasers and receivers, FTTH RF overlay equipment, Servers, Routers, Switches, SD/HD Encoders, VOD server and storage devices, satellite dishes and receivers.
• Performs skills assessment of all Headend-Technical Technicians and recommends training as required.
• Coordinates monthly safety training to protect employees and company assets.
• Teams with the NOC, field operations and Network Engineering to develop processes to make the company’s network more efficient, reliable and customer centric.
• Oversees FCC proof of performance tests to ensure the proper operation of the system; documenting C/N, CSO,CTB, Chromes, Lummis and Dif-Gain/Dif-Phaz measurements.
• Ensures all equipment is properly alarmed, monitored and remotely accessible.
• Recommends and approves budget, expenditures, and appropriations for the department.
• Communicates with other departments to ensure troubles and service orders are worked in a timely manner.
• Recommends or initiates personnel actions, such as promotions, transfers, discharges, disciplinary measures, pay increases, etc.
• Responsible for timely performance evaluation of employees based upon measurable objective criteria.
• Performs other related duties as assigned to ensure effective operation of the department and the Company.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #39235 •
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