Service/Installation Technician
Full-time Employee
Alabama
Rogersville/Killen/Leighton, Alabama
Starts
As soon as possible
Pay
Hourly wage, rotational on call, benefits
Qualifications
Looking for candidate with background in installing and service cable video and Internet products in Rogersville, Killen and Leighton Alabama area. Will pull on call on a rotational basis for after hours issues.
Other Requirements
Tools and vehicle will be provided.
Job Description
BASIC FUNCTION:
Perform routine installations; disconnects; and troubleshooting
of Zito Media services and end user equipment.
Maintain performance standards in all duties of a service technician.
NATURE AND SCOPE:
Complete work assignments generated through
subscriber service requests, as well as assigned work from the supervisor
including: signal egress/ingress detection; installations; disconnects;
troubleshooting. Instruct subscribers in
general use of company equipment and services as needed. The service technician will serve as an
on-call technician.
KNOWLEDGE:
Required Skills: Must have a high school diploma or
its equivalent and a valid state driver's license along with an excellent
driving record.
Preferred Skills: experience in the cable
television industry, basic computer troubleshooting to include email and MS
Office, experience in a service environment.
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant
demeanor are required for this position.
The service technician must be able to communicate effectively with the
customer concerning reception problems, instructions and services. Must be friendly and patient.
PROBLEM SOLVING:
Will work under minimal supervision, within broad
guidelines of procedures and goals. Must
be able to apply technical expertise to a variety of situations, evaluating
problems and implementing the best solutions.
PHYSICAL REQUIREMENTS:
This is a very active job physically. Maximum body weight can not exceed 280 pounds
in order to comply with safety limitations of equipment. The incumbent must be
able to perform all of the following essential functions:
Climb poles and ladders daily.
Carry, set-up and extend
ladders weighing up to 100 lbs. daily.
Must be able to work with
confidence on ladders and utility poles at heights of up to 40 feet.
Lift up to 100 lbs.
Work indoors and outdoors
in all types of weather.
Operate a motor vehicle.
Use the standard tools of
the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.)
to route cable, connect cable and install electronic equipment.
The service technician must be able to work a
variety of schedules in order to provide needed coverage, for both normal duty
and on-call duty. Must have sufficient
visual and aural acuity to operate a variety of standard test and measurement
equipment.
PRINCIPAL ACCOUNTABILITIES:
1. Follow established procedures to
install cable television, internet and phone services.
2. Follow established procedures for completion
and submission of all assigned work orders.
3. Follow established troubleshooting
procedures to identify faults within the subscriber drop, up to the subscriber
equipment to ensure proper signal level, picture quality and compliance with
all local, state, federal and Zito Media requirements and standards.
4. Correct faults found in the above
by adjusting, repairing or replacing components as required maintaining
standards established by the company.
5. Perform emergency restoration of
signal outages in the feeder/distribution and trunk systems and serve on-call
as needed.
6. Demonstrate support for excellent
customer service.
7. Inform
supervisor as necessary.
8. Maintain a professional attitude
and appearance at all times.
9. Perform other related duties and
tasks as assigned or as become evident.
Zito Media retains the right to change this job
description any time.
ZITO MEDIA IS AN EQUAL OPPORTUNITY
EMPLOYER
Perform routine installations; disconnects; and troubleshooting
of Zito Media services and end user equipment.
Maintain performance standards in all duties of a service technician.
NATURE AND SCOPE:
Complete work assignments generated through
subscriber service requests, as well as assigned work from the supervisor
including: signal egress/ingress detection; installations; disconnects;
troubleshooting. Instruct subscribers in
general use of company equipment and services as needed. The service technician will serve as an
on-call technician.
KNOWLEDGE:
Required Skills: Must have a high school diploma or
its equivalent and a valid state driver's license along with an excellent
driving record.
Preferred Skills: experience in the cable
television industry, basic computer troubleshooting to include email and MS
Office, experience in a service environment.
HUMAN RELATIONS SKILLS:
Basic courtesy, diplomatic abilities and a pleasant
demeanor are required for this position.
The service technician must be able to communicate effectively with the
customer concerning reception problems, instructions and services. Must be friendly and patient.
PROBLEM SOLVING:
Will work under minimal supervision, within broad
guidelines of procedures and goals. Must
be able to apply technical expertise to a variety of situations, evaluating
problems and implementing the best solutions.
PHYSICAL REQUIREMENTS:
This is a very active job physically. Maximum body weight can not exceed 280 pounds
in order to comply with safety limitations of equipment. The incumbent must be
able to perform all of the following essential functions:
Climb poles and ladders daily.
Carry, set-up and extend
ladders weighing up to 100 lbs. daily.
Must be able to work with
confidence on ladders and utility poles at heights of up to 40 feet.
Lift up to 100 lbs.
Work indoors and outdoors
in all types of weather.
Operate a motor vehicle.
Use the standard tools of
the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.)
to route cable, connect cable and install electronic equipment.
The service technician must be able to work a
variety of schedules in order to provide needed coverage, for both normal duty
and on-call duty. Must have sufficient
visual and aural acuity to operate a variety of standard test and measurement
equipment.
PRINCIPAL ACCOUNTABILITIES:
1. Follow established procedures to
install cable television, internet and phone services.
2. Follow established procedures for completion
and submission of all assigned work orders.
3. Follow established troubleshooting
procedures to identify faults within the subscriber drop, up to the subscriber
equipment to ensure proper signal level, picture quality and compliance with
all local, state, federal and Zito Media requirements and standards.
4. Correct faults found in the above
by adjusting, repairing or replacing components as required maintaining
standards established by the company.
5. Perform emergency restoration of
signal outages in the feeder/distribution and trunk systems and serve on-call
as needed.
6. Demonstrate support for excellent
customer service.
7. Inform
supervisor as necessary.
8. Maintain a professional attitude
and appearance at all times.
9. Perform other related duties and
tasks as assigned or as become evident.
Zito Media retains the right to change this job
description any time.
ZITO MEDIA IS AN EQUAL OPPORTUNITY
EMPLOYER
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #39037 •
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