Field Supervisors Needed!
Full-time Employee
Florida
Miami, Fl
Job Description
ITG is currently seeking Field Supervisors!
The main duty of the Field Supervisor is to oversee technicians and ensure quality service is being performed as well as serve customers and perform installations. This position will oversee the installation, upgrade and repair of residential cable products and services.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
•Monitor and manage technician productivity within the assigned market to ensure compliance with ITG policies and procedures
•Communicate daily with the Warehouse Manager to ensure that the proper equipment is available for installation needs
•Assist with work overflow
•Oversee Lead Technicians and Technicians on team
•Coordinate with Project Manager on daily responsibilities including any VIP Projects
•Account for all jobs and verify all daily work that has dropped into default technician numbers
•Coordinate with dispatch to ensure all jobs are statused in the appropriate timeframe
•Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
•Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
•Recruit, train, and motivate technicians
•Ensure that employees are receiving the appropriate training required to be successful in their roles
•Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
•Assist with work overflow
•Adhere to safety policy
•Other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Has an overall understanding of the work environment and process, with a working knowledge of the organization and an intermediate level of technical skills required to complete assignments. Strong organizational and communications skills. Must be able to work under pressure.
•3-5 years of industry related experience (cable, satellite or security installation)
•Must have previous management experience
•Must be able to multi-task
•Strong customer service skills and attention to detail is required
•Ability to understand the role of prioritizing to drive task and project completion
•Have an overall understanding of the work environment and process
•Intermediate level of technical skills required to complete assignments
•Must be able to frequently lift 70 lbs, climb heights and work in attics & crawl spaces
•Strong organizational and communications skills are a must
•Must be able to work under pressure
•The ideal candidate will live within a 30 mile radius of our office
•Highly motivated individuals are desired
•Candidates must be able to pass pre-employment testing (MVR, drug and background)
•Valid driver's license
EOE
The main duty of the Field Supervisor is to oversee technicians and ensure quality service is being performed as well as serve customers and perform installations. This position will oversee the installation, upgrade and repair of residential cable products and services.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
•Monitor and manage technician productivity within the assigned market to ensure compliance with ITG policies and procedures
•Communicate daily with the Warehouse Manager to ensure that the proper equipment is available for installation needs
•Assist with work overflow
•Oversee Lead Technicians and Technicians on team
•Coordinate with Project Manager on daily responsibilities including any VIP Projects
•Account for all jobs and verify all daily work that has dropped into default technician numbers
•Coordinate with dispatch to ensure all jobs are statused in the appropriate timeframe
•Check in with Technicians at the conclusion of each day to ensure all jobs are completed and closed
•Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, and ability to instill technicians with professional, customer service driven attitude
•Recruit, train, and motivate technicians
•Ensure that employees are receiving the appropriate training required to be successful in their roles
•Multi-task in fast paced environment. This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale, etc.
•Assist with work overflow
•Adhere to safety policy
•Other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Has an overall understanding of the work environment and process, with a working knowledge of the organization and an intermediate level of technical skills required to complete assignments. Strong organizational and communications skills. Must be able to work under pressure.
•3-5 years of industry related experience (cable, satellite or security installation)
•Must have previous management experience
•Must be able to multi-task
•Strong customer service skills and attention to detail is required
•Ability to understand the role of prioritizing to drive task and project completion
•Have an overall understanding of the work environment and process
•Intermediate level of technical skills required to complete assignments
•Must be able to frequently lift 70 lbs, climb heights and work in attics & crawl spaces
•Strong organizational and communications skills are a must
•Must be able to work under pressure
•The ideal candidate will live within a 30 mile radius of our office
•Highly motivated individuals are desired
•Candidates must be able to pass pre-employment testing (MVR, drug and background)
•Valid driver's license
EOE
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #38729 •
tiny link cabl.co/ekeP
