Headend Supervisor
Full-time Employee
Tennessee
Nestled in southern Appalachian with convenient access to Chattanooga,Atlanta,Birmingham & Nashville
Job Description
Seeking a highly motivated, experienced Inside Plant / Headend Supervisor to lead a high performance team in our Southeast TN market. Nestled in the beautiful southern Appalachians, the Cleveland TN and Dalton, GA communities offer a great quality of life, abundance of natural resources and convenient access to Chattanooga, Atlanta, Birmingham, and Nashville.
JOB SUMMARY
Under moderate supervision, direct and implement technical Headend (HE) activities. Manage staff responsible for the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE, Hubs and Optical Transport Network (OTN). Coordinate day-to-day activities. Responsible for the hiring, training, development, and performance management of staff. Manage on-call rotation. Assist in the budgeting process.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations.
Adhere to industry specific local, state, and federal regulations as applicable.
Complex configuration and support of advanced video equipment (e.g. VOD (Video on Demand), controllers, multiplexing, digital transport, edge QAM (quadrature amplitude modulation)).
Ensure ongoing training for technical personnel.
Accountable for budgets and approves capital expenditures.
Notify management of activities and issues.
Handle and resolve difficult issues.
Set priorities for leads and participate in the review of performance of staff.
Establish positive employee relations through effective communication and ongoing support.
Maintain required logs, records and other documentation in compliance with company and FCC technical requirements.
Ensure HE and facility Technical Quality Assurance (TQA) inspections.
Oversee FCC Proof of Performance testing.
Know, understand and follow company policies.
Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to safely use weight-bearing equipment (such as safety harness and ladders) within the maximum limitations of that equipment
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively
Ability to read general system layouts from blue prints and system maps
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
Complex understanding of advanced video networking, IP networking, TDM
Ability to manage multiple priorities
Ability to use personal computer and software applications
Ability to use handheld communication devices and applications
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Ability to perform job from high places (i.e. poles and roofs)
Demonstrated leadership qualities
Ability to supervise and motivate others
Ability to maintain confidentiality
Knowledge of Microsoft Office
Education
Associates Degree in Electronics or equivalent work experience
Related Work Experience
5+ years of HE Technician or electronics work experience preferred
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Industry and vendor specific certifications and training (e.g. NCTI, SCTE)
WORKING CONDITIONS
Work in a 24x7, fast paced environment
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions
Exposure to continuous moderate noise
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
JOB SUMMARY
Under moderate supervision, direct and implement technical Headend (HE) activities. Manage staff responsible for the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE, Hubs and Optical Transport Network (OTN). Coordinate day-to-day activities. Responsible for the hiring, training, development, and performance management of staff. Manage on-call rotation. Assist in the budgeting process.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations.
Adhere to industry specific local, state, and federal regulations as applicable.
Complex configuration and support of advanced video equipment (e.g. VOD (Video on Demand), controllers, multiplexing, digital transport, edge QAM (quadrature amplitude modulation)).
Ensure ongoing training for technical personnel.
Accountable for budgets and approves capital expenditures.
Notify management of activities and issues.
Handle and resolve difficult issues.
Set priorities for leads and participate in the review of performance of staff.
Establish positive employee relations through effective communication and ongoing support.
Maintain required logs, records and other documentation in compliance with company and FCC technical requirements.
Ensure HE and facility Technical Quality Assurance (TQA) inspections.
Oversee FCC Proof of Performance testing.
Know, understand and follow company policies.
Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to safely use weight-bearing equipment (such as safety harness and ladders) within the maximum limitations of that equipment
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively
Ability to read general system layouts from blue prints and system maps
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
Complex understanding of advanced video networking, IP networking, TDM
Ability to manage multiple priorities
Ability to use personal computer and software applications
Ability to use handheld communication devices and applications
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Ability to perform job from high places (i.e. poles and roofs)
Demonstrated leadership qualities
Ability to supervise and motivate others
Ability to maintain confidentiality
Knowledge of Microsoft Office
Education
Associates Degree in Electronics or equivalent work experience
Related Work Experience
5+ years of HE Technician or electronics work experience preferred
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Industry and vendor specific certifications and training (e.g. NCTI, SCTE)
WORKING CONDITIONS
Work in a 24x7, fast paced environment
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions
Exposure to continuous moderate noise
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #38055 •
tiny link cabl.co/ej3X
