Cable/Network Analyst
Full-time Employee
Texas
Fort Worth, Texas
Starts
ASAP
Qualifications
Prior cable industry a must.
Other Requirements
Must have experience with HFC
Job Description
Job Summary
Under minimal supervision, responsible for proactive and reactive network monitoring of HFC Network. Responsible for performing basic network operations functions such as monitoring information on all sites and back haul, analyzing various network monitoring reports, and identifying deterioration of components in the system.
Essential Functions of the position
Actively and consistently support all efforts to simplify and enhance the customer experience
Analyze existing reports from network monitoring tools Identifies nodes that are not within specification and determine if demand or preventative maintenance is needed
Track and update problems in the trouble ticketing system in a clear and efficient manner
Monitor service levels and take appropriate action to maintain service level agreements
Identify potential problem areas and take corrective action to implement short-term adjustments and refer chronic problems to Engineering for permanent resolution
Collect and consolidate network performance-related forms, checklists and certifications
Maintain an awareness of network activities affecting service on enterprise and local level Identifies alarm correlations and appropriate response actions for future automation
Provide escalation and status notification throughout the enterprise on service impacting events
Provide timely and accurate reports for analysis of the plant and Network Monitoring System
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Preferred Qualifications
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.). Ability to work with others to resolve problems, handle requests or situations
Ability to work independently
Ability to utilize tools used for monitoring the network, including Remedy, HP, Open View Cisco Works, Micromuse, Netcool, AM Omni 2000, Cisco Cable Manager, etc.
Knowledge of company products and services
Knowledge of network configuration and reporting Strong knowledge of NT and UNIX workstations Knowledge of Microsoft Office
Strong analytical and mathematics skills
Education
Associates or Bachelors degree in a technical field or equivalent work experience
Industry and vendor specific certifications and training preferred
Related Work Experience
Network troubleshooting and surveillance experience preferred
Experience with HFC Networks, Digital Video
Certifications and/or Licenses
HP OpenView, Cisco Products, Remedy
WORKING CONDITIONS
On-call duty may be required, due to work in a 24x7, fast paced environment
Under minimal supervision, responsible for proactive and reactive network monitoring of HFC Network. Responsible for performing basic network operations functions such as monitoring information on all sites and back haul, analyzing various network monitoring reports, and identifying deterioration of components in the system.
Essential Functions of the position
Actively and consistently support all efforts to simplify and enhance the customer experience
Analyze existing reports from network monitoring tools Identifies nodes that are not within specification and determine if demand or preventative maintenance is needed
Track and update problems in the trouble ticketing system in a clear and efficient manner
Monitor service levels and take appropriate action to maintain service level agreements
Identify potential problem areas and take corrective action to implement short-term adjustments and refer chronic problems to Engineering for permanent resolution
Collect and consolidate network performance-related forms, checklists and certifications
Maintain an awareness of network activities affecting service on enterprise and local level Identifies alarm correlations and appropriate response actions for future automation
Provide escalation and status notification throughout the enterprise on service impacting events
Provide timely and accurate reports for analysis of the plant and Network Monitoring System
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Preferred Qualifications
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.). Ability to work with others to resolve problems, handle requests or situations
Ability to work independently
Ability to utilize tools used for monitoring the network, including Remedy, HP, Open View Cisco Works, Micromuse, Netcool, AM Omni 2000, Cisco Cable Manager, etc.
Knowledge of company products and services
Knowledge of network configuration and reporting Strong knowledge of NT and UNIX workstations Knowledge of Microsoft Office
Strong analytical and mathematics skills
Education
Associates or Bachelors degree in a technical field or equivalent work experience
Industry and vendor specific certifications and training preferred
Related Work Experience
Network troubleshooting and surveillance experience preferred
Experience with HFC Networks, Digital Video
Certifications and/or Licenses
HP OpenView, Cisco Products, Remedy
WORKING CONDITIONS
On-call duty may be required, due to work in a 24x7, fast paced environment
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #36906 •
tiny link cabl.co/ejLq
