BROADBAND TECHNICIANS
Contract Employee
Arizona, Colorado, Idaho, North Carolina, Virginia
Denver,CO., Colorado Spring, CO., Phoenix, AZ., Dunn, NC., Boise, ID
Starts
ASAP
Pay
$21.50 - $29.50 Per Hour
Qualifications
********************MUST HAVE TRUCK/VAN AND TOOLS***********************
Strong customer interface skills and demonstrated technical capability in installation and repair of POTS is required. DSL experience preferred Video/IPTV experience is a plus.
* Installs, maintains, and repairs residential and small business dial tone.
• Installs, maintains, and repairs residential and small business broadband products, such as High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV,
Other Requirements
You must have excellent customer relation skills, be well groomed, have a valid driver's license and proper insurance, and be able to pass a drug screen and background check.
Truck/Van in good working order with good appearance. All necessary tools and equipment. Must be able to pass background and drug screen.
Job Description
• Installs, maintains, and repairs residential and small business dial tone.
• Installs, maintains, and repairs residential and small business broadband products, such as High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
• Tests broadband products, such as High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
• Works with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.
• Analyzes and troubleshoots technical problems or issues.
• Reviews and discusses service order requirements and equipment requests with customers.
• Determines total line quality to customer’s facilities.
• Evaluating customers’ broadband needs and suggests additional/alternative service as appropriate.
• Connects wires and cables to building terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
• Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST3000) and a laptop.
• Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work. The scope of work includes POTS, HSI, jack work, inside wiring, etc.
• Works with telecom color-coded wires and cables.
• Interfaces with customer throughout premise visit.
• Employee will be held accountable for customer communication and interaction as well as quality and productivity standards.
ESSENTIAL SKILLS:
• Must demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
• Must demonstrate knowledge of various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
• Experience working with CAT 5 and COAX wiring.
• Ability to provide efficient, quality customer service to internal and external customers during face-to-face and over-the-phone communications.
• Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
• Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).
• Qualified to work BT where service wire connects from the customer’s home or small business to the cable.
• Working knowledge of hand and power tools.
• Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets).
• Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
• Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
• Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
• Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.
• A valid State driver’s license.
PHYSICAL DEMANDS:
• Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. (MOVED THIS FROM SPECIAL REQUIREMENTS)
• Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), push, lift (10%) and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
• While performing the duties of this job, the employee regularly works in inclement weather conditions.
• The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.
• The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
• Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.
EDUCATION AND EXPERIENCE:
• At least six (6) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
• At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
• At least twelve (12) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
• At least twelve (12) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
• Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).
• Prior Customer Service experience.
• Prior experience using a body belt and safety straps.
• Pole-climbing certification.
• Installs, maintains, and repairs residential and small business broadband products, such as High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
• Tests broadband products, such as High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
• Works with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.
• Analyzes and troubleshoots technical problems or issues.
• Reviews and discusses service order requirements and equipment requests with customers.
• Determines total line quality to customer’s facilities.
• Evaluating customers’ broadband needs and suggests additional/alternative service as appropriate.
• Connects wires and cables to building terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
• Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST3000) and a laptop.
• Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work. The scope of work includes POTS, HSI, jack work, inside wiring, etc.
• Works with telecom color-coded wires and cables.
• Interfaces with customer throughout premise visit.
• Employee will be held accountable for customer communication and interaction as well as quality and productivity standards.
ESSENTIAL SKILLS:
• Must demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
• Must demonstrate knowledge of various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
• Experience working with CAT 5 and COAX wiring.
• Ability to provide efficient, quality customer service to internal and external customers during face-to-face and over-the-phone communications.
• Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
• Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).
• Qualified to work BT where service wire connects from the customer’s home or small business to the cable.
• Working knowledge of hand and power tools.
• Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets).
• Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
• Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
• Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
• Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.
• A valid State driver’s license.
PHYSICAL DEMANDS:
• Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. (MOVED THIS FROM SPECIAL REQUIREMENTS)
• Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), push, lift (10%) and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
• While performing the duties of this job, the employee regularly works in inclement weather conditions.
• The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.
• The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
• Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.
EDUCATION AND EXPERIENCE:
• At least six (6) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
• At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
• At least twelve (12) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
• At least twelve (12) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
• Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).
• Prior Customer Service experience.
• Prior experience using a body belt and safety straps.
• Pole-climbing certification.
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #36217 •
tiny link cabl.co/ejAj
