Technical Supervisor
Full-time Employee
Washington
Starts
Upon completion of meeting pre-employment screening standards
Pay
Exempt; Depends on Experience
Qualifications
High School Diploma or equivalent;
NCTI or SCTE certification preferred;
2-3 years Supervisor experience
Job Description
Wave Broadband is currently seeking a Technical Supervisor for our system in Echo Lake, WA.
The Technical Supervisor oversees and may assist in all of the activities of the technical department including complex service calls, Plant Maintenance work, installations, disconnects, and service changes for residential and business customers including multiple broadband services, high-speed data services and voice services.
Responsibilities include:
•Supervise the Service and Maintenance departments
•Route Service technician workloads, provide assistance, support and leadership to employees and contractors engaged in maintenance and service related activities
•Perform diagnostic, quality control, auditing, leakage detection, and record keeping
•Perform repair and maintenance on voice systems, including troubleshooting, uninstalling and removing existing CPE
•Install, uninstall, and reconnect NIU devices and backup powering; initiate DHCP script
•Troubleshoot and repair customer cable and data services from the headend to the connection of the customer’s equipment for single, multi-family, commercial dwellings and/or business products/services, including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem
•Troubleshoot distribution and return-path problems from CPE to headend (including troubleshooting, repairing or replacing defective or damaged components and/or installing new taps, amps, nodes and lasers); install and configure network interface cards and client software on customer computer equipment; identify and resolve complex problems with customer system configurations and settings that interfere with use of the service
•Ensures peak performance, maintains and monitors service techs and maintenance techs performance, performs evaluations and performance reviews as well as maintains public inspection files
•Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)
•Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedback
•Clean, maintain, stock, and secure assigned vehicle and equipment for Service department
•Perform other duties as requested by supervisor
•Perform FCC compliance testing and documentation as required
•Assist in Development and implement Preventative Maintenance program
Requirements
•Excellent customer service and people skills
•Ability to Repair complex System and Headend equipment to address chronic issues
•Ability to troubleshoot and achieve problem resolution cross functionally
•Ability to prioritize and organize effectively
•Knowledge of basic mathematics and electronics
•Knowledge of and ability to operate appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)
•Knowledge of Return Path portion of cable plant operations
•Knowledge of National Electric Code and National Electrical Safety Code
•Knowledge of EAS and FCC regulations
The Technical Supervisor oversees and may assist in all of the activities of the technical department including complex service calls, Plant Maintenance work, installations, disconnects, and service changes for residential and business customers including multiple broadband services, high-speed data services and voice services.
Responsibilities include:
•Supervise the Service and Maintenance departments
•Route Service technician workloads, provide assistance, support and leadership to employees and contractors engaged in maintenance and service related activities
•Perform diagnostic, quality control, auditing, leakage detection, and record keeping
•Perform repair and maintenance on voice systems, including troubleshooting, uninstalling and removing existing CPE
•Install, uninstall, and reconnect NIU devices and backup powering; initiate DHCP script
•Troubleshoot and repair customer cable and data services from the headend to the connection of the customer’s equipment for single, multi-family, commercial dwellings and/or business products/services, including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem
•Troubleshoot distribution and return-path problems from CPE to headend (including troubleshooting, repairing or replacing defective or damaged components and/or installing new taps, amps, nodes and lasers); install and configure network interface cards and client software on customer computer equipment; identify and resolve complex problems with customer system configurations and settings that interfere with use of the service
•Ensures peak performance, maintains and monitors service techs and maintenance techs performance, performs evaluations and performance reviews as well as maintains public inspection files
•Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)
•Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedback
•Clean, maintain, stock, and secure assigned vehicle and equipment for Service department
•Perform other duties as requested by supervisor
•Perform FCC compliance testing and documentation as required
•Assist in Development and implement Preventative Maintenance program
Requirements
•Excellent customer service and people skills
•Ability to Repair complex System and Headend equipment to address chronic issues
•Ability to troubleshoot and achieve problem resolution cross functionally
•Ability to prioritize and organize effectively
•Knowledge of basic mathematics and electronics
•Knowledge of and ability to operate appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)
•Knowledge of Return Path portion of cable plant operations
•Knowledge of National Electric Code and National Electrical Safety Code
•Knowledge of EAS and FCC regulations
Contact
x x x x Canceled/Expired Listing x x x x
listed •
expires
job listing #33030 •
tiny link cabl.co/eiKU
