Senior Field Manager
Full-time Employee
Nationwide
Job Description
This position plays a significant role in further developing the organization. Directs the field operations on matters of overall customer relationships, customer service and retention of both customers and employees. Defines field requirements for capacity, training, company processes/procedures and productivity or management tools, including sign-off responsibilities. Directs the coordination of technical and administrative support activities including customer service, installs, service, upgrades, etc. Assumes the lead on the identification, definition and planning phases for emerging, as well as, existing tools and services to support the requirements of both the customers and the field organization.
1. Build and maintain an infrastructure for full-service WildBlue Operations in areas outside of MasTec AT’s current fulfillment footprint.
2. Support WildBlue Operations in areas within MasTec AT’s current fulfillment footprint including recruiting, reporting and operational refinement to help drive maximum profitability.
3. Oversee WildBlue P/L to ensure monthly, quarterly and annual compliance with financial targets.
4. Develop and nurture the business relationship between MasTec AT and WildBlue.
5. Maintain constant visibility into and accountability for WildBlue inventory processes and reconciliation.
6. Oversee WildBlue Operations across the entire fulfillment footprint to ensure compliance with Quality Assurance and other WildBlue performance metrics.
7. Build a viable and reliable sub-partner network for outsourcing WildBlue fulfillment.
8. Coordinate plans for technical training to maintain certification compliance for all Technicians.
9. Position MasTec AT as an industry leader in this field to advance future opportunities and revenue growth.
10. Assist in preparing the annual budget and continually monitor and control all expenses within the budget
11. Ensure the proper tools are available for installation and service needs including proper equipment, fleet, number of Technicians (both in-house and sub-contract), etc.
12. Hire, train, supervise and evaluate employees through performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the region.
13. Propel leadership role and performance management by scheduled travel to all regional locations, random site visits, and scheduled meetings to ensure the levels of WildBlue services meet required performance metrics.
14. Facilitate and coordinate staff activities between all internal departments that impact customer service, ensuring customer satisfaction and retention through developing operational plans and procedures, training programs and staff development.
15. Interact and communicate regional and corporate objectives to regional management and frontline employees.
16. Responsible for overseeing field operations safety, quality, cost control, employee retention and overall customer satisfaction.
17. Manage spending and inventory control based on company guidelines.
18. Responsible for directing the operation and maintenance of all equipment, including vehicles and regional offices and for the management and security of all assigned inventory and property within the assigned region.
19. Manage relationships, both internal and external, including but not limited to WildBlue and internal support departments.
20. Provide project updates to Senior Management, provide input for course of action to be taken in various situations, and track and proactively work action items.
•Evaluate regional decisions to ensure they are in the best interest of customers and company goals; escalate as needed.
•Identify real and potential problems; provide alternative solutions.
•Conduct best practices review to identify areas for improvement.
REQUIRED SKILLS:
Expert ability to provide customer service and support.
Expert ability to multi-task, analyze and solve problems.
Expert organizational and planning skills; attention to detail; productive without compromising quality.
Expert ability to work under pressure to meet deadlines while managing internal customer and employee expectations and resetting accordingly.
Expert ability to manage/supervise people including solid delegation skills, effectively deal with complex personnel issues and coach and mentor direct reports.
Expert ability to manage inventory efficiently balancing the needs of the business, employees and customers.
Expert interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
Expert ability to handle confidential, sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility.
Expert ability to set and balance short- and long-term goals and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple metrics, projects and tasks simultaneously.
Expert ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance.
Solid knowledge of accounting and budgeting.
Solid knowledge of information technology.
Basic knowledge of contracts.
REQUIRED EXPERIENCE:
Education: Bachelor’s Degree in business, electronics or computer science, or equivalent combination of related education and experience preferred.
Experience: Minimum of four (4) years directly related experience and four (4) years supervisory management experience required. In lieu of Bachelor’s Degree, minimum of eight (8) years experience in directly related field preferred.
1. Build and maintain an infrastructure for full-service WildBlue Operations in areas outside of MasTec AT’s current fulfillment footprint.
2. Support WildBlue Operations in areas within MasTec AT’s current fulfillment footprint including recruiting, reporting and operational refinement to help drive maximum profitability.
3. Oversee WildBlue P/L to ensure monthly, quarterly and annual compliance with financial targets.
4. Develop and nurture the business relationship between MasTec AT and WildBlue.
5. Maintain constant visibility into and accountability for WildBlue inventory processes and reconciliation.
6. Oversee WildBlue Operations across the entire fulfillment footprint to ensure compliance with Quality Assurance and other WildBlue performance metrics.
7. Build a viable and reliable sub-partner network for outsourcing WildBlue fulfillment.
8. Coordinate plans for technical training to maintain certification compliance for all Technicians.
9. Position MasTec AT as an industry leader in this field to advance future opportunities and revenue growth.
10. Assist in preparing the annual budget and continually monitor and control all expenses within the budget
11. Ensure the proper tools are available for installation and service needs including proper equipment, fleet, number of Technicians (both in-house and sub-contract), etc.
12. Hire, train, supervise and evaluate employees through performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the region.
13. Propel leadership role and performance management by scheduled travel to all regional locations, random site visits, and scheduled meetings to ensure the levels of WildBlue services meet required performance metrics.
14. Facilitate and coordinate staff activities between all internal departments that impact customer service, ensuring customer satisfaction and retention through developing operational plans and procedures, training programs and staff development.
15. Interact and communicate regional and corporate objectives to regional management and frontline employees.
16. Responsible for overseeing field operations safety, quality, cost control, employee retention and overall customer satisfaction.
17. Manage spending and inventory control based on company guidelines.
18. Responsible for directing the operation and maintenance of all equipment, including vehicles and regional offices and for the management and security of all assigned inventory and property within the assigned region.
19. Manage relationships, both internal and external, including but not limited to WildBlue and internal support departments.
20. Provide project updates to Senior Management, provide input for course of action to be taken in various situations, and track and proactively work action items.
•Evaluate regional decisions to ensure they are in the best interest of customers and company goals; escalate as needed.
•Identify real and potential problems; provide alternative solutions.
•Conduct best practices review to identify areas for improvement.
REQUIRED SKILLS:
Expert ability to provide customer service and support.
Expert ability to multi-task, analyze and solve problems.
Expert organizational and planning skills; attention to detail; productive without compromising quality.
Expert ability to work under pressure to meet deadlines while managing internal customer and employee expectations and resetting accordingly.
Expert ability to manage/supervise people including solid delegation skills, effectively deal with complex personnel issues and coach and mentor direct reports.
Expert ability to manage inventory efficiently balancing the needs of the business, employees and customers.
Expert interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
Expert ability to handle confidential, sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility.
Expert ability to set and balance short- and long-term goals and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple metrics, projects and tasks simultaneously.
Expert ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance.
Solid knowledge of accounting and budgeting.
Solid knowledge of information technology.
Basic knowledge of contracts.
REQUIRED EXPERIENCE:
Education: Bachelor’s Degree in business, electronics or computer science, or equivalent combination of related education and experience preferred.
Experience: Minimum of four (4) years directly related experience and four (4) years supervisory management experience required. In lieu of Bachelor’s Degree, minimum of eight (8) years experience in directly related field preferred.
Contact
x x x x Canceled/Expired Listing x x x x
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expires
job listing #32365 •
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