Drop Bury Field Manager

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Management experience

The Field Manager is responsible for managing day-to-day field operations for his/her assigned team of drop bury crews. Some of the core responsibilities include managing route efficiencies, mentoring & up-training field technicians, and maintaining metrics for assigned team. The Field Supervisor is expected to uphold principles including integrity, quality, teamwork, a good attitude and customer experience at all times.
Responsibilities:
This position is responsible for the following tasks:
•Supervising field technicians and other individuals or groups.
•Meet with customer who need extra attention.
• Managing day-to-day field operations, communicating with other members of support team, resolving issues and ensuring all technicians are out of the field in a timey manner.
• Managing and investigating customer complaints and damages. This may include contacting the customer, responding to emails, resolving issue and if necessary working with general contractor on repairs.
•Ensuring that all members are in compliance with all field related performance metrics.
•Enforce safety practices are being followed.
•Whiteline the new work before technicians arrive on site.

Requirements:
•High school graduate or equivalent preferred.
•Previous leadership experience in cable or related industry preferred
• Must be local to the area.
• Must have your own vehicle.
•A minimum of 2 year cable or related industry experience required.
•Ability to use personal computer and software applications (i.e. word processing, spreadsheets, web-based applications, and email)
•Ability to prioritize and organize and multi-task effectively.
•Must present a positive, professional image to technicians, customers, and clients in all interactions.

518.368.3285

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listed 10.12.26 • expires 01.10.27