Telecom Field Manager
Full-time Employee
Washington
Seattle
Starts
Direct Hire
Pay
The salary will be discussed during interview
Qualifications
Minimum 2-5 years of telecommunications experience preferably with leadership experience. Strong background in fiber optic installations, repairs, troubleshooting, and construction practices. Experience supporting both residential and commercial telecommunications services. Proven ability to manage teams, schedules, and operational performance. Strong communication, leadership, and organizational skills. Valid driver's license and ability to travel within the market as needed.
Other Requirements
Resume Required
Job Description
Forged Fiber is seeking an experienced Field Manager to lead our AT&T fiber operations in the Seattle market. This position is responsible for overseeing daily field operations, managing technicians and subcontractors, ensuring quality workmanship, maintaining safety standards, and delivering exceptional customer service.
Key Responsibilities
Manage and support fiber optic installation and repair operations for residential and commercial customers.
Lead, coach, and develop field technicians to ensure high performance, quality, and productivity.
Monitor operational metrics, customer satisfaction, and project completion goals.
Conduct field audits, quality inspections, safety observations, and performance reviews.
Coordinate scheduling, staffing, inventory, and workforce planning.
Resolve customer escalations and operational challenges in a professional and timely manner.
Ensure compliance with AT&T, company, and industry standards.
Qualifications
Minimum 2-5 years of telecommunications experience preferably with leadership experiance.
Strong background in fiber optic installations, repairs, troubleshooting, and construction practices.
Experience supporting both residential and commercial telecommunications services.
Proven ability to manage teams, schedules, and operational performance.
Strong communication, leadership, and organizational skills.
Valid driver's license and ability to travel within the market as needed.
Work Schedule
This position is expected to work a minimum of five days per week, with flexibility to work five to seven days per week when business demands require additional support. Availability during evenings, weekends, and emergency situations may be required.
Key Responsibilities
Manage and support fiber optic installation and repair operations for residential and commercial customers.
Lead, coach, and develop field technicians to ensure high performance, quality, and productivity.
Monitor operational metrics, customer satisfaction, and project completion goals.
Conduct field audits, quality inspections, safety observations, and performance reviews.
Coordinate scheduling, staffing, inventory, and workforce planning.
Resolve customer escalations and operational challenges in a professional and timely manner.
Ensure compliance with AT&T, company, and industry standards.
Qualifications
Minimum 2-5 years of telecommunications experience preferably with leadership experiance.
Strong background in fiber optic installations, repairs, troubleshooting, and construction practices.
Experience supporting both residential and commercial telecommunications services.
Proven ability to manage teams, schedules, and operational performance.
Strong communication, leadership, and organizational skills.
Valid driver's license and ability to travel within the market as needed.
Work Schedule
This position is expected to work a minimum of five days per week, with flexibility to work five to seven days per week when business demands require additional support. Availability during evenings, weekends, and emergency situations may be required.
Contact
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About Us
We offer a comprehensive benefits package that includes
Pay Weekly
Health, Vision, & Dental Insurance
Paid Time Off (PTO)
401k Plan
Paid sick leave in accordance with any applicable state or municipal laws
GridSource is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. GridSource strives to hire, recruit, and promote associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran's status. GridSource is an Affirmative Action Equal Opportunity Employer. GridSource will make reasonable accommodations in compliance with the Americans with Disabilities Act.
Pay Weekly
Health, Vision, & Dental Insurance
Paid Time Off (PTO)
401k Plan
Paid sick leave in accordance with any applicable state or municipal laws
GridSource is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. GridSource strives to hire, recruit, and promote associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran's status. GridSource is an Affirmative Action Equal Opportunity Employer. GridSource will make reasonable accommodations in compliance with the Americans with Disabilities Act.
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job listing #130327 •
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