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HFC SME / OSP Supervisor

Part-time Employee


Nevada

Las Vegas

Starts

ASAP

Pay

Starting at $60,000/yearly

Qualifications

See in Job Description

Other Requirements

See in Job Description

Job Description

Position Summary:

The ideal candidate will work under the Senior Manager of Technical Operations. The individual should be experienced in OSP and ISP operations, fiber splicing and cabling and must have knowledge of the telecommunications industry.

This will be a temp to hire position with remote availability. However, preference may be given to applicants that reside in Las Vegas or the surrounding areas i.e., Henderson, Boulder City, etc.

Key Responsibilities:
> Overseeing walkout projects that includes monitoring and ensuring quality production of each Fielder/Technician.
> Utilize fiber splicing skills to support network expansion and maintenance.
> The position is project-based and requires supervision of each project.
> Oversee the whole project including the fielders/technicians.
> Ensure quality work is performed and delivered
> Lead and coordinate the project assignments.
> Ensure all fielders/technicians have assignments.
> Request assignment if work is not received timely to ensure continuous work towards completion of the project
> Update and set up work schedules, maintain project and work tracker.
> Coordinate fieldwork.
> Coordinate and work alongside construction vendors/customers to build progress and deliverables.
> Resolve problems and communicate with the Senior Manager.
> Perform project analysis and quality control of the work of each fielder, technician, worker, and splicer and deliverables.
> Troubleshoot and find solutions to the satisfaction of the project and the customer.
> Commitment to perform responsibilities consistent with the industry standard to achieve TACC and customer goals.
> Ensure all fielders/technicians wear safety gear and maintain a safe environment.
> Ensure quality production of work.
> Identify opportunities for process improvement and drive initiatives to enhance service quality and operational efficiency.
> Collaborate with relevant teams to implement best practices and quality enhancement measures.
> Monitor customer feedback and complaints related to service quality and work to resolve issues promptly.
> Develop and implement strategies to improve customer satisfaction and loyalty.
> Maintain comprehensive documentation of quality control processes, audits, and results.
> Prepare and present regular reports to senior management on quality performance.
> Identify potential risks related to service quality and develop risk mitigation plans.
> Ensure quality work is performed and delivered.
> Lead and coordinate the project assignments?to ensure quality production of work.?
> Coordinate and work alongside construction vendors/customers to build progress and deliverables.
> Resolve problems and communicate with the upper management.
> Commitment to perform responsibilities consistent with the industry standard to achieve TACC and customer goals.
> Some travel will be required.
> All other duties as assigned.

Minimum Qualifications:
> 5 years' experience in ISP/OSP, telecommunications, cabling, fiber splicing.
> Excellent team management skills.
> Effective communication and interpersonal skills.
> Ability to work collaboratively with cross-functional teams and external partners.
> Proficiency in using communication tools such as email, Teams, and other documents.
> Proficient in EXCEL, Word, Outlook, PDF Editor, and other software
> Ability to work independently and professionally.
> Attention to details.
> Stay updated on industry trends, regulations, and practices.
> Promote safety and compliance within the team.
> Valid driver’s license
> Passport (some international travel may be necessary)

Contact

Susan Deadrick, HR Administrator
Liana Salazar, HR Assistant

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About Us

We are a service company that supports the telecommunications industry across the US and abroad. Our team consists of skilled professionals with expertise in OSP, ISP, design validation, construction, installation, sweep and performance.

TACC understands the value of the customer’s goals and vision. And we aim to set high standards to meet and achieve these goals. Quality is the priority of TACC team. The team reviews and discusses each project with the customer before the project's initiation, during and after the work is completed to ensure it meets all expectations. It is important to the team that each production is of a high standard and supports the customer’s vision.

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