Field Services Supervisor
Full-time Employee
Vermont
Readsboro, Region
Starts
Immediate
Pay
Salary range $65-85K depending on experience. Medical, Dental, Vision options. PTO, Vacation, Paid Holidays. 401K, and Company provided vehicle
Qualifications
Applicants need an Associate of Science in Business, Management, Computer Science, or related field, plus 5 years of field supervision experience or equivalent. A valid driver’s license is required, alongside a high level of professionalism for interdepartmental work. Candidates should be positive and able to coach others. They must have experience in telecommunications installation and facilities management, along with proficiency in fiber splicing and troubleshooting.
Other Requirements
Candidates should be comfortable working on extension ladders and using power tools. They must possess flagging certification, although training is available if needed. Additionally, they should manage multiple projects, prioritize tasks effectively, and exhibit strong organizational skills. Experience in telecommunications environment installation work is essential, along with facilities management expertise.
Job Description
GWI is seeking a Field Services Supervisor to oversee, mentor and train Field Engineers and Field Technicians and is expected to perform installation and repair work as needed.
**Responsibilities of the Field Services Supervisor**
- Ensures that all field services personnel are trained in all aspects of their job.
- Ensures that all customer interactions are professional and meet quality and performance goals.
- Helps as necessary to front-line personnel on critical issues.
- Manages the On-call function, ensures coverage and backs up field staff as part of the escalation path.
- Manage fiber contractor resources to complete installation work.
- Compiles data and writes reports for management on a regular basis.
- Contribute and support budgetary needs for the field team.
- Create and maintain safety standards and protocols.
- Maintain installation material inventory and stock levels.
- Assist the fiber engineering team with the following functions: pole gap analysis, site data collection, and construction completion audits.
- Customer focus: strong sense of urgency regarding customer issues and communication.
- Supervisory focus: able to ensure that members of the team are working effectively and complying with company and department procedures.
**Responsibilities of the Field Services Supervisor**
- Ensures that all field services personnel are trained in all aspects of their job.
- Ensures that all customer interactions are professional and meet quality and performance goals.
- Helps as necessary to front-line personnel on critical issues.
- Manages the On-call function, ensures coverage and backs up field staff as part of the escalation path.
- Manage fiber contractor resources to complete installation work.
- Compiles data and writes reports for management on a regular basis.
- Contribute and support budgetary needs for the field team.
- Create and maintain safety standards and protocols.
- Maintain installation material inventory and stock levels.
- Assist the fiber engineering team with the following functions: pole gap analysis, site data collection, and construction completion audits.
- Customer focus: strong sense of urgency regarding customer issues and communication.
- Supervisory focus: able to ensure that members of the team are working effectively and complying with company and department procedures.
Contact
Please Apply online at:
https://jobs.lever.co/kmaconsultingllc/b7cb9e88-d93d-482f-a36a-87db918ced7c/apply
https://jobs.lever.co/kmaconsultingllc/b7cb9e88-d93d-482f-a36a-87db918ced7c/apply
About Us
GWI is a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We have been on Maine’s Best Places to Work List for 4 years running. A Certified B Corporation, GWI’s networks are infused with their DNA of network reliability, neutrality, privacy, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, GWI measures their performance not just on profit but on the positive impact their network has on the communities they passionately serve.
Equal Opportunity Employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
Equal Opportunity Employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
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